ACD Installation
ACD Line Operation/Programming Considerations
13-10
Strata DK I&M 6/00
♦
If the RNA destination is the DK built-in AA, DID/Tie/DNIS/ANI lines route to the [DN]
assigned in Program *14-2 and ground/loop start lines route per the AA program assignments.
If the AA is busy when RNA occurs, DID/Tie/DNIS/ANI lines camp on to the [DN] assigned
in Program *14-2 and ground/loop start lines queue onto the AA announcement port.
♦
If the RNA destination is the DK attendant console, RNA calls ring or queue on the console
whether it is busy or idle. This applies to ground, loop, Tie, DID, DNIS, and ANI lines.
ACD SMDR Printout Examples
Auto Attendant, DNIS, ANI, DID, and Tie line ACD calls can be identified on SMDR printouts.
Several SMDR printout examples noting ACD information are provided. (See
through
). However, Toshiba recommends using SMIS to track ACD call data rather than
SMDR. SMIS is designed to track ACD/PBX agent calls.
Loop and ground start line ACD calls can only be identified by line and station numbers. The ACD
tag is not applied. For detailed ACD call record reporting, Toshiba recommends using SMIS.
The Work Unit (or Stroke) count data, which is entered from the Agent telephone while on an
ACD call, is printed in the account code field of the SMDR output data (last 15 columns).
Note
If multiple Work Unit entries are entered on the same ACD call, SMDR only sends data
for the last entry. MIS or SMIS receives all entries made.
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...