ACD Installation
ACD Line Operation/Programming Considerations
Strata DK I&M 6/00
13-11
AC
D Instal
lation
009 ACD
14:30 00:02;03 00;04 204
009 204 500 14:31 00:00;26
Ring before Queue + Queue Time
Identifies ACD call (not Group number)
Call answered by Agent Time
DID S Digits Received Time
Agent ACD Call
[PhDN]
Agent Telephone
[PDN]
DID Line Number
Agent Telephone Primary Directory Number
[PDN]
Agent Talk Time Duration
Call Disconnect Time
2023
Figure 13-3
DID Call to ACD Queue Example
003 ACD
14:00 00:02;38 00;05 204
003 204 500 14:01 00:01;23
Queue + Ring Agent Time
Time Agent answers call
Ring Time, before First Announcement
Answers Duration
(Program 11-4 = 4 seconds)
Time call is disconnected
Agent Primary Directory Number
[PDN]
Agent Talk Time Duration
Agent ACD call
[PhDN]
ACD Call goes to Queue then rings Agent – Agent Answers
Agent Telephone
[PDN]
CO Line Number
00:05
02:38
01:23
03:66
Total time call is connected to
system is 4 minutes, 6 seconds
2024
Figure 13-4
Ground/Loop Start Incoming Call Example
009 ACD
10:53 00:00;16 00;06 204
009 204 500 10:53 00:00;40
Queue and/or Ring Telephone Time
Time Telephone (204) answers Line 9
Duration of Incoming Seizure
+ digits dialed
Time call is disconnected
Primary Directory Number
[PDN]
of Called
Telephone
Talk Time Duration
Agent ACD call
[PhDN]
Talking Telephone
[PDN]
DID ACD Call to ready Agent at Station 204
DID Line Number
1999
Figure 13-5
DID ACD Call to Available Agent Example
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...