Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M 6/00
15-9
Comput
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T
e
lepho
ny
Integra
tion
Incoming calls with Caller ID need to have the telephone number in a specific format for the
lookup function to work. Caller ID and ANI numbers are received from the telephone network as
10 digits. Many databases store the numbers in a more readable format using punctuation formats
by inserting hyphens, parenthesis, and spaces.
StrataLink provides a method for defining the format to present this number to the software
application. Any character other than “x” is included as part of the number, where “x” will be
replaced with the number received as part of Caller ID.
For example, if the international number plan is needed for the number, then a code for &H of
“1+(xxx) xxx-xxxx” is entered. When a number “6125551234” is received, it will be presented as
“1+(612) 555-1234”.
The Preferences dialog box is shown in
Figure 15-3
Preferences Dialog Box
DDE Commands
StrataLink accepts a number of DDE commands for controlling calls. StrataLink, wherever
necessary, offers more than one format for each command. The commands supported include Dial,
Answer, Hangup, Transfer, and Hold/Unhold.
Table 15-2
DDE Commands
Dial
Dial a telephone number on the specified line appearance. If the line appearance is not
specified, the lowest button appearance (Intercom, Local, or Long Distance) is used.
[Dial, “Phone Number”, <appearance>]
...or [DialNumber (“Button Name”, “Outside Phone Number”)]
Answer
Answer a Ringing Call on the specified line appearance. If the line appearance is not
specified, the lowest appearance is used.
[Answer, <appearance>]
...or [AnswerCall ( )]
Hangup
Hangup on a active call.
[Hangup]
...or [DropCall ( )]
Hold
To hold the active call.
[Hold]
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Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...