Toshiba Strata CIX DKT2404-DECT, User Manual

Page 1: ...April 2009 TOSHIBA Telecommunication Systems Division DKT2404 DECT User Guide ...

Page 2: ...he time of printing the information in this document was as accurate and current as was reasonably possible However in the time required to print and distribute this manual additions corrections or other changes may have been made To view the latest version of this or other documents please refer to the Toshiba FYI web site Toshiba America Information Systems shall not be liable for any commercial...

Page 3: ...rior written permission of Toshiba No patent liability is assumed however with respect to the use of the information contained herein Trademarks Strata and CIX are registered trademarks of Toshiba Corporation Stratagy eManager My Phone Manager and Info Manager are registered trademarks of Toshiba America Information Systems Inc Windows and Microsoft are registered trademarks of Microsoft Trademark...

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Page 5: ...on with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days aft...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...ter 2 Installation Base Unit 14 Charging Unit 14 Standard Wall Plate Mounting 15 Direct Wall Mounting 16 Charging Unit Wall Mounting 17 Chapter 3 Operation Setup Power Up 21 Power Down 21 Operation with the Strata CIX 21 Making a Call to Another Extension 22 Receiving a Call from Another Extension 23 Making an Outside Call 24 Receiving an Outside Call 24 Finish Talk Mode 25 Redial Option 25 Channe...

Page 8: ... Key Option Option 34 One Touch Dialing 35 Dial Store Mode 35 Dial Out 37 F9 F12 Feature Buttons 37 Place a Call on Hold 37 Transfer a Call 37 Redial a Number 38 Conference a Call 38 Switch a Call to Your Cordless Digital Telephone 38 Switch a Call to the Desk Telephone 38 Chapter 4 Feature Access Codes Feature Access Codes 39 Call Forward Codes 43 Chapter 5 Troubleshooting and Specifications Trou...

Page 9: ...Contents Chapter 5 Troubleshooting and Specifications Strata CIX DKT2404 DECT User Guide 04 09 iii Telephone Line Problems 50 Privacy 50 Specifications 51 ...

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Page 11: ...a series of cordless digital telephones DECT technology minimizes any interference between base stations in proximity or any surrounding WLAN access points It is also engineered to work with your Toshiba digital telephone system and provide you with reliability long life and outstanding performance TOSHIBA Front Side and Back with Belt Clip ...

Page 12: ...ith a DP DKT series digital telephone in which case both phones share the same digital port and extension number You can switch between use of your DP DKT and your cordless by just pressing a button Note If using a DP5000 or DKT3000 digital telephone the telephone must be set to operate in DKT2000 mode If the mode is not set to DKT2000 the desk telephone will not operate correctly Some of its feat...

Page 13: ...display information and many other important advantages Other benefits are Four programmable feature buttons If you do not use these buttons for the assigned features you can invoke other features with access codes Your DKT2404 DECT rings to the same extension number as the regular DKT it is used with enabling you to answer via either telephone Both follow the same forwarding and hunting regardles...

Page 14: ...function buttons and an LCD that shows operating conditions A setting example is shown below Note The handset and base unit of your cordless telephone is equipped with the same security code In order for this handset to operate it must be installed with the matching base unit Vol F1 F4 Function Buttons F9 F12 Feature Buttons ...

Page 15: ... is off Hands free icon Hands free talk or ear speaker talk Shows when message s exist off when there are no messages With slash ringer is muted Without slash ringer will sound Battery Full indicator is 3 Battery Level 2 indicator is 2 Battery Level 1 indicator is 1 Battery Low blinking indicator Charge On Charge Indicator as Low Level 1 Level 2 Full Low When the handset is on the charger with the...

Page 16: ...se unit is in registration mode Note The handset and base unit of the DKT2404 DECT are equipped with the same security code For the base unit to operate it must be installed with the matching handset Charging Unit The handset comes with a charging unit shown at right which can be wall mounted or not and has two slots The front slot functions as a cradle for the handset when idle and a charger for ...

Page 17: ...s Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items Base unit Base unit stand Base unit wall plate adapter Handset Rechargeable handset battery Charging unit Two AC adapters Belt clip If any of these items are missing or damaged contact your System Administrator ...

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Page 19: ...wer source before cleaning Do not use liquid cleaners or aerosol cleaners Use a dry cloth for cleaning ä Do not use this product near water for example near a sink or in any wet area ä Do not place this product on an unstable cart stand or table The telephone could fall causing serious damage to the unit ä To protect the product from overheating do not Block or cover any slots or openings in the b...

Page 20: ...or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the pr...

Page 21: ...Toshiba for assistance ä Do not remove or damage the battery casing ä Do not short circuit the battery Exercise care in handling the battery in order not to short the battery with rings bracelets and keys or other conductive materials The battery or conductor could overheat and cause burns ä Charge the battery only in accordance with the instructions and limitations specified in the instruction ma...

Page 22: ...e to its close proximity to the DKT speaker and electronic parts Step 3 Place DP DKT series Telephones into 2000 Mode You must place your DP DKT series telephone into 2000 mode before connecting the cordless telephone otherwise the telephone will not work In 2000 mode the DKT3000 telephone operation changes are Only 16 characters by two lines display on the LCD LCD Feature button does not work Spd...

Page 23: ...torm ä To connect as a stand alone telephone ä Connect the modular jack labeled Line In directly to the telephone wall jack using one of the supplied cables shown at right ä To connect to a Strata DP DKT 1 Unplug the cable from the DP DKT and plug into the Line In jack of cordless telephone base unit shown at right 2 Plug the additional two foot cable into the Line Out jack of the base unit and in...

Page 24: ...to see that the power LED is lit Charging Unit 1 Plug the AC adapter cord into the input jack on the charging unit 2 Plug the AC adapter into a standard 120VAC wall outlet 3 Check to see that the handset LED is lit Note You can place the handset in the charging unit with or without the belt clip attached Important Use only the supplied AC adapter If the handset LED on the charging unit and or the ...

Page 25: ...tion 2 Slide the wall mount stand into the notches at the top of the base unit push the wall mount stand down and snap it into place shown right 3 Plug the AC adapter into the base unit 4 Place the AC adapter cord inside the molded channel of the wall mount stand 5 Plug one end of the telephone cord into the LINE jack on the base unit Optionally plug one end of a Strata DP DKT telephone into the P...

Page 26: ... 1 Insert two mounting screws 3 15 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone shown right 2 Plug and secure the AC adapter cord by following Steps 2 and 3 of the Standard Wall Plate Mounting on page 15 3 Plug one end of the telephone line cord into the LINE jack on the base unit Optionally plug one end of a Strata DKT telephone into the ...

Page 27: ...all material is capable of supporting the weight of the charging unit Use 10 screws with anchoring devices suitable for the wall material where the charging unit will be placed 1 Insert two mounting screws 2 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone 2 Plug the AC adapter into the charging unit as previously described Wrap the AC adapter co...

Page 28: ...aps into place 4 Securely close the battery compartment cover by sliding it up until it snaps into place CAUTION Rechargeable Nickel Metal Hydride batteries must be disposed of properly Step 8 Charge Batteries for First Time Important Before using your DKT2404 DECT the battery must be continuously charged without interruption for 15 20 hours Either the handset or the charging unit can be used 1 Pl...

Page 29: ...he handset and plug in the headset as shown at right Important Only use headsets especially designed or modified for use with radio frequency equipment Step 10 Attach Belt Clip Optional Note The belt clip is designed to fit snugly onto the handset 1 Snap the tab out of the belt clip notch on the top of the handset 2 Slide the belt clip into the space where the belt clip tab was carefully aligning ...

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Page 31: ...s no On Off switch Power Down ä Handset If the handset loses battery or the battery level is less than a threshold set in the handset software it goes to power down mode and no talk function is supported ä Base Station If the base station loses power no talk function is supported Operation with the Strata CIX The operation described below is an example of using the DKT2404 DECT with a Strata CIX t...

Page 32: ...heard During this time the current volume is displayed for two seconds 2 Enter the number of the desired party 102 for instance The LCD shows the dialed numbers and rings the extension 3 When the called party answers the LCD shows successful connection by displaying the handset icon as shown If you walk out of range of the base station the handset emits an error tone and Out of Range is displayed ...

Page 33: ...g name and ext number in place of the INCOMING CALL display on the LCD 2 Press TALK or any of the dialing buttons or if the handset is in the charger just pick it up The handset connects to the base station and may show the following message depends on how quickly the RF connection is established 3 The current volume shows for two seconds then the talk screen displays The talk screen displays the ...

Page 34: ...e shows for two seconds and dial tone is heard 2 Any entered digits show in the LCD Receiving an Outside Call 1 Dependent upon the Strata CIX settings when an outside call comes in the handset goes into incoming call mode ringing a tone and indicating the call on the LCD 2 Press one of the following the blinking outside line button dependent on the Strata CIX the TALK button any dialing button or ...

Page 35: ...en press the Redial button The last number dialed is shown in the LCD and the number is sent to the Strata CIX for processing Redial digit length can be up to 32 digits If after talk mode is established F8 is the first button pressed it acts as redial in other cases F8 operation is ignored see example below Channel Change Channel change occurs automatically CIX No Service In cases when the TALK or...

Page 36: ...ge ä If the TALK speaker icon or one of the F1 F12 buttons are pressed but the handset cannot establish an RF link with the base station the handset will sound an error tone and show the Out of Range message ä While talking if the handset cannot receive a signal from the base station for appox five seconds it goes to idle mode conversation is dropped with an error tone In this case the LCD shows t...

Page 37: ...status icon changes to battery low Charge Battery message blinks on and off on the display To restore your battery capacity return the handset to the charging unit or replace the handset battery with a charged one After the handset is on the charging unit for one minute he battery icon stops blinking and the battery low tone stops For more information on installing and charging the battery see Ste...

Page 38: ...eturn to idle Volume Setting ä Volume setting can be changed from Levels 1 to 6 highest Talk mode hands free mode and headset mode each have volume settings When the buttons are pressed the handset immediately goes to volume setting mode sounding the ringer and displaying the current volume for five seconds During this time use the buttons to change the volume Ring Volume Setting When the up butto...

Page 39: ...ute is on the handset will output a ringer tone or it will vibrate in Ringer Volume Setting mode ä Pressing TALK or the speaker icon buttons in Ring Volume setting mode cancels the ringer volume setting and the handset goes idle Ringer Mute ä If the down button is pressed and held for two seconds in standby mode or in incoming call mode the handset sets the Ringer mute on turns on the Ringer mute ...

Page 40: ... the operation and go into idle mode ä If there is no key operation for one minute the menu setting cancels and goes to idle mode ä Select Exit and press the menu MUTE button to go to idle mode Change Ringer Type 1 Press the menu MUTE button in idle mode The LCD shows the menu list 2 Select Change Ringer Type by the or button and press menu MUTE 3 The LCD shows tone types and sounds each one as th...

Page 41: ... Alarm 1 Press the menu MUTE button while the handset is in idle mode The LCD shows the menu list and the handset goes to menu list mode 2 Select End of Range Alarm using the or buttons and press menu MUTE 3 The LCD will show On and Off Select either one by the or button and press menu MUTE 4 The handset will emit a confirmation tone and show Saved on the LCD and then go to the menu list mode ...

Page 42: ... No the handset goes to the menu list mode 4 If you choose Yes the LCD shows the message below 5 On the base station press the button if your base station has two buttons this is the left button as you are facing the front of the base station and hold for 3 seconds The POWER light will blink and you have 1 minute to perform the next step 6 Enter the base PIN default base PIN is 1234 To clear the l...

Page 43: ...nu list and the handset goes to menu list mode 2 Select Deregister by pressing the or button and pressing menu MUTE 3 The LCD shows the message below Select No or Yes by pressing the or button and pressing menu MUTE 4 Press the menu MUTE button when the pointer indicates No and the handset returns to idle 5 The handset will be deregistered from the base station The handset emits a confirmation ton...

Page 44: ... below 1234 is the base PIN default To change the PIN To back up one digit press the button hold the button to return to the first digit and enter the new PIN 4 Press the menu MUTE button to save the Base PIN The handset emits a confirmation tone displays the saved message and goes to menu list mode Base Key Option Option When the handset is in base key option mode the F11 and F12 buttons on the h...

Page 45: ...lect One Touch Dial Setting using the or buttons and press menu MUTE 3 The handset goes to Dial Store mode and shows One Touch Dial button name and the number that is stored Select One Touch Dial 1 4 using the or buttons If a number is not stored the second line of the LCD is blank When both the Base Key Option and One Touch Option are enabled the One Touch Dial 3 and 4 options disappear 4 Press m...

Page 46: ...tore up to 24 digits If keypad button is pressed when there are already 24 digits entered the handset emits an error tone 7 Press the menu MUTE button The handset emits the confirmation tone the LCD shows the message below and the handset goes to the One Touch Dial List mode To delete the registered number in the One Touch Dial menu press menu MUTE after deleting all the digits at Step 5 If TALK o...

Page 47: ...ressed while the digits are being sent the dial output is canceled F9 F12 Feature Buttons The F9 F12 buttons on your cordless telephone can be assigned as one touch dial buttons and were preassigned upon system installation If you are not using these buttons for the assigned features you can invoke features with access codes See Step 4 Feature Access Codes for access code sequences that match your...

Page 48: ... Cnf Trn The dialed numbers saved in conference memory is shown on the display after two seconds When the other party answers press Cnf Trn to have a three way conversation Switch a Call to Your Cordless Digital Telephone 1 Press Hold on the desktop telephone then press Talk on the DKT2404 DECT handset 2 Press the flashing Line LED The call is now transferred to the DKT2404 DECT handset and the de...

Page 49: ...d during system installation See your System Administrator for the features that have been assigned If you are not using these buttons for the assigned features you can invoke the features with access codes Please see Table 2 below for access code sequences that match your Toshiba telephone system For detailed feature descriptions see the Strata CTX DKT IPT Telephone User Guide Table 2 Feature Acc...

Page 50: ...ming Directed Group Pickup Ext button 5 32 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 22 Ext Number Directed DN Pickup of either Ringing or Held Call Ext button 5 6 Ext Number On hold Local Retrieve Ext button 5 71 On hold Remote Retrieve Ext button 5 72 Remote Ext No On hold Outside line Retrieve Ext button 5 73 Line on hold On hold Directed Extension Retrieve Ex...

Page 51: ... Language Change 495 Language No LCR Outgoing Call 9 Message Waiting MW Release a received MW 409 Retrieve a received MW 408 Activate MW at another Station without Ringing 63 Ext no Cancel MW at another Station without Ringing 64 Ext no Messaging Advisory Advisory Message Activation 411 Message No Advisory Message Cancellation 412 Network Access Code Private Network 8 Private Network No Night Ring...

Page 52: ...umber Dialed 0 Speed Dial Register 66 Station 00 99 1 Index Number 00 99 System 2 Index Number 000 099 3 Index Number 100 199 4 Index Number 200 299 5 Index Number 300 399 6 Index Number 400 499 7 Index Number 500 599 8 Index Number 600 699 9 Index Number 700 799 Start Application 18 Substitution of Dial 440 Substitution of Dial 441 Travelling Class Override Enter Code 471 Change Code 69 Index Num...

Page 53: ...access code dest telephone no tone Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no tone...

Page 54: ...043 outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s CF pass code in order to do this CF Pass Codes are created in system programming All Calls to an ext Press ext button 6012 tone d...

Page 55: ...ine access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no t...

Page 56: ...t Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 No Answer to outside telephone no Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6044 tone dial t...

Page 57: ...e 4 Troubleshooting Suggestions Condition Suggestion CHARGE LED does not light when handset is placed on charging unit Make sure the AC adapter is plugged into the charging unit and wall outlet Make sure handset is properly seated in charging unit Make sure the battery pack is properly placed in the handset Make sure that the charging contacts on the handset and charging unit are clean Conversatio...

Page 58: ...ss telephones must be set to Ringing or No Preference Cleaning Charging Unit Contacts To maintain a good charge it is important to clean all charging contacts on the handset spare battery pack and charging unit about once a month shown right Use a pencil eraser or a soft dry cloth Do not use any liquids or solvents Handset doesn t ring The battery pack may be weak Charge the battery pack for five ...

Page 59: ...e and Performance Ranges of 300 to 400 feet are possible depending on the building structure in which it is used The range is affected by the operating environment and base station placement and can be impacted by factors including metal walls walls with metal studs office partitions cabinets other RF sources in the area and nearby equipment For optimum range and performance from your handset try ...

Page 60: ...s to continue uninterrupted service If you are having trouble with your telephone service you must first disconnect your telephone to determine if it is the cause of your problem If you determine that it is the cause you must leave it disconnected until the trouble has been corrected Privacy Cordless telephones are radio devices Communications between the handset and base unit of your cordless tel...

Page 61: ... Time Slots 2 x 12 up down stream Channel Allocation Dynamic Average Transmission Power 4mW 100 mW peak US Base Unit Receive Transmit Frequency 1 9 GHz Power Requirements 10VDC from supplied AC adapter Size Width 8 inches 216 mm Depth 2 inches 57 15 mm Height 5 inches 127 mm Weight Approximately 15 4 oz 0 44 kg Handset Receive Transmit Frequency 1 9 GHz Power Requirements NI MH Battery Pack BT1009...

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