Toshiba STRATA CIX Remote Call Control, Administrator'S Manual

Page 1: ...TOSHIBA Telecommunication Systems Division Remote Call Control Administrator Guide June 2009 ...

Page 2: ...iba America Information Systems shall not be liable for any commercial losses loss of revenues or profits loss of goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURP...

Page 3: ...PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOW...

Page 4: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 5: ...ements 2 Considerations 3 System Architecture 4 Features 6 Product Features 6 Telephony Services 6 Chapter 2 Licenses Chapter 3 Software Installation Installation Checklist 11 Install RCC on an Existing MAS 12 Upgrading the RCC Software 15 Chapter 4 Configure MS OCS and RCC Chapter 5 Configure Users Chapter 6 Troubleshooting Feature Interaction 29 ...

Page 6: ...ng ii RCC Administrator Guide 06 09 Limited Call Features 29 Single Line Telephone Model 29 CO Line Key 29 Ignore Call 30 Set DND 30 Intercom 30 Advanced CIX Telephony Features 30 Troubleshooting 31 RCC Service 31 OC 35 NT Service 35 ...

Page 7: ...scribes details regarding RCC and Microsoft Office Communications Server Chapter 2 Licenses contains information regarding obtaining the appropriate RCC licenses Chapter 3 Software Installation Chapter 4 Configure MS OCS and RCC contains procedures to configure the Office Communications Server Chapter 5 Configure Users contains procedures to configure User accounts Chapter 6 Troubleshooting ...

Page 8: ...r 2007 Technical Overview Microsoft Office Communications Server 2007 Standard Edition Deployment Guide Note The above Microsoft documents can be found on the Microsoft website Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to impor...

Page 9: ...d However if you are using RCC with the Strata CIX it can be configured to support this features Remote Call Control RCC RCC is a SIP based server that connects the Strata CIX Telephone System to the Microsoft OCS 2007 The two main advantages of using the RCC server are to complete telephone call handling and for enhanced telephone presence The Microsoft Office Communicator OC client is a Microsof...

Page 10: ...igned to monitor Strata CIX extensions devices The RCC installation will install the JRE 1 60_03 distribution The web based administration console provides configuration of RCC parameters necessary for interfacing to OCS and the Strata CIX The RCC installation also distributes the Apache Tomcat web server so there is an embedded web server for the admin console The web based admin console is teste...

Page 11: ...ollowing are considerations when installing the RCC server The RCC software must be installed on a MAS or MicroMAS Networked OCS RCC software plus Unifier software is not supported The RCC software is compatible with Microsoft OCS 2007 MS OCS 2007 R2 is not currently supported ...

Page 12: ...r business processes team and workgroup collaboration to a new level with the integration of the Remote Call Control application with the Strata CIX and Microsoft OCS Remote Call Control was the PBX integration mechanism that initially shipped with Microsoft Live Communications Server 2005 and Office Communicator 1 0 Microsoft has now extended this integration to OCS 2007 and Office Communicator 2...

Page 13: ...Overview System Architecture RCC Administrator Guide 06 09 5 OCS 2007 Strata CIX OC with RCC enabled RCC CSTA CSTA SIP LAN Exchange 2007 ADS digital OC with RCC enabled Soft IPT PSTN Internet Data ...

Page 14: ... Presence Microsoft Office System integration Click to Dial service and user telephony presence status is available from within Microsoft Office and Outlook applications Consult the Microsoft Solutions provider regarding this integration Multi nodes Optional Unifier can be installed to support Multiple Strata CIX nodes configuration Telephony Services The following are the Telephony Services suppo...

Page 15: ...r to the Price book or product bulletin for the Part number description Initial system license package had been set up to make your order easy To generate a license from FYI Refer to Chapter 3 Licenses of the Strata CIX Programming Manual Vol 1 for instructions on generation a license from FYI To register a license Upload and activate the license obtained from FYI using Network eManager Refer to t...

Page 16: ... license using Network eManager RCC needs to be restarted To restart RCC use the RCC web GUI by clicking Start Programs TOSHIBA RCC Admin then click RCC Service from the Left pane The Window shown below will display Then click the restart button on the right hand side above the configuration title bar shown below ...

Page 17: ... You can view license information from the RCC web GUI by clicking Licenses on the left pane and then select License information If there is valid license the license details will be shown If not it will display no license information on the right pane ...

Page 18: ...censes Features 10 RCC Administrator Guide 06 09 Note If there is no license a user starting Office Communicator with RCC option will get the indicator that there is No Phone System Connection shown below ...

Page 19: ...munications Server OCS 2 Install and deploy Microsoft Office Communicator on users PC s 3 Install and deploy Toshiba CIX 4 Deploy CIX phones 5 Set up the I O Device Port using Network eManager see page 22 6 Install Strata RCC software 7 Generate RCC licenses 8 Configure OCS and Strata RCC software 9 Configure users Use Microsoft documentation for steps 1 and 2 above and Toshiba CIX documentations ...

Page 20: ...CIX Applications and Utilities The installation will install the RCC and the Apache Tomcat as the web server and the appropriate JRE distribution To install the RCC software 1 Download the software from Internet FYI Software Strata Sys CIX Applications Utilities 2 Double click setup exe to start the installation and follow the screens as described below 3 Click Next to start the installation shown...

Page 21: ...e Installation Install RCC on an Existing MAS RCC Administrator Guide 06 09 13 4 Click Next to accept the default installation directory shown below 5 Click Install to proceed with the installation shown below ...

Page 22: ...Software Installation Install RCC on an Existing MAS 14 RCC Administrator Guide 06 09 6 Click Finish to restart the PC shown below ...

Page 23: ...e MAS then follow the steps below to upgrade to a newer version CAUTION Do not install the new version of RCC software without stopping the Apache Tomcat and ccagent RCC services Then remove the existing version of RCC software from the MAS To stop ccagent and Apache Tomcat services 1 Click Start Settings Control Panel Then click Administrative tools 2 Click on Services ...

Page 24: ...with ccagent and Apache Tomcat To remove the existing RCC software 1 Click Start Settings Control Panel Then click Add or Remove Programs The Add or Remove screen displays 2 Select the RCC Software then click Remove 3 Install the new version of RCC software Follow the procedures on Install RCC on an Existing MAS on page 12 ...

Page 25: ...tions Server OCS 2007 must be configured to statically route messages for it to communicate with the Strata RCC Server To configure Microsoft Office Communications Server 1 From the start menu select Programs Administrative Tools and open Office Communications Server 2007 screen shown below ...

Page 26: ...Depending on the Server installed from the left pane right click on the Server name under the Standard Edition Servers heading or Enterprise Edition Servers heading Note The Server name is the one directly under the Server name 3 Right click your server name then select Properties Front End Properties as shown below ...

Page 27: ...Configure MS OCS and RCC Upgrading the RCC Software RCC Administrator Guide 06 09 19 4 The Front End Properties screen displays Click the Host Authorization tab shown right ...

Page 28: ... add the RCC Server IP address The Edit Authorized Host screen displays shown right 6 Select the IP address radio button and enter the IP address of the MAS where the RCC resides 7 Check the boxes Throttle As Server Treat as Authenticated 8 Click OK You will now see the IP address in the Host Authorization box ...

Page 29: ...Configure MS OCS and RCC Upgrading the RCC Software RCC Administrator Guide 06 09 21 9 Click the Routing tab 10 Click the Add button ...

Page 30: ...ter the IP address of the MAS where the RCC resides Select TCP as the Transport The Port is the SIP port used for OCS and RCC Default is 5060 Check the box Replace host in request URI 12 Click OK 13 Click OK again in the Front End Properties box to close Set up I O Device Port using Network eManager 1 Click System I O Device 2 Click the LAN Device tab 3 Enter the Server Port No in Parameter 4 This...

Page 31: ... Upgrading the RCC Software RCC Administrator Guide 06 09 23 4 Click Submit To configure the RCC server The RCC server can be configured via the web based administrator console 1 Click Start Programs TOSHIBA RCC Admin console ...

Page 32: ...for the SIP communication with Microsoft OCS Listening Port Port number for SIP communication with Microsoft OCS Transport Transport protocol used for communication with Microsoft OCS default is TCP CSTA Call Control IP IP address of CSTA communication interface for the Strata CIX CSTA Call Control Port Port number of CSTA communication interface the Strata CIX This should be the port number creat...

Page 33: ...st have an account programmed in the Active Directory server For more information please refer to the Microsoft documentation at http www microsoft com uc products ocs2007 mspx To program a user account From the Start menu click Programs Administrative Tools Active Directory Users and Computers ...

Page 34: ... user account 1 Click the User folder to display the Users list 2 Double click the User in the User list for the User Properties shown right 3 Click the Remote control tab 4 Check Enable remote control 5 Select the Communications tab then select the Configure button The User Options screen displays ...

Page 35: ...Users Upgrading the RCC Software RCC Administrator Guide 06 09 27 6 Select Enable Remote Control radio button 7 Program the server URI for the Strata RCC Server and the user URI for the extension to be monitored ...

Page 36: ...This page is intentionally left blank ...

Page 37: ...el The call status of the PDN will be published and reflected on the enhanced presence indicator of the Office Communicator in RCC mode CO Line Key For small Key Telephone Systems it is popular to have CO Line appearance that can be selected from the key telephone Instead of using ARS LCR features these users simply press the CO Line button to start or receive a PSTN call However CO Lines are shar...

Page 38: ...ion dialog box will disappear and the alert sent to the OC is stopped The CIX extension will still be alerting User can select DND on the phone to also activate DND on the Strata CIX extension Intercom Voice Announce is a popular intercom feature However the Strata CIX when terminating an incoming call skipped sending out the Call Delivered event notification to the OCS RCC server Therefore the sc...

Page 39: ...following 1 The RCC service may not be configured properly with the correct Strata CIX IP address and the CSTA Port Make sure these two are correct and the Strata CIX has the CTI license 2 Make sure the Windows Firewall is turned off on the PC that runs the RCC service 3 Make sure the RCC service license is valid 4 Check the OCS server s Front End Properties by right clicking on the OCS Server nam...

Page 40: ...Troubleshooting Troubleshooting 32 RCC Administrator Guide 06 09 The following screen displays ...

Page 41: ...CC Administrator Guide 06 09 33 5 Make sure the Routing and Host Authorization are set up with correct IP addresses of the PC where the RCC service is running Click the Routing tab and then the Edit button The following screen displays ...

Page 42: ...Troubleshooting Troubleshooting 34 RCC Administrator Guide 06 09 From the Front End Properties screen also click the Host Authorization tab then Edit ...

Page 43: ...the next time OC runs 3 Go to the Server that has Active Directory running open a Command Prompt change directory to CD C Program Files Microsoft Office Communications Server 2007 Server Core Type Abserver exe RegenUR then Enter Wait for about 5 minutes for this operation to complete Type Abserver exe SyncNow then Enter Wait for about 5 minutes for this operation to complete Doing this step enable...

Page 44: ...This is the last page of this document ...