Call Router
Tab Options
Call Router Installation Guide 03/09
17
extension numbers into the “Called Name” field in the Call Router database. This new feature
allows you to route calls that come in on a specific trunk.
Unknown Database
Enable Unknown Database
– This option is used to enable the use of the Unknown
Database. When calls arrive with phone numbers that are not found in the primary database,
those numbers will be saved in the Unknown Database.
Record Partial Matches
– When the Enable Unknown Database option is selected, then
choosing this option will record telephone numbers in the Unknown Database even if a partial
match is made on the Area Code or on the Area Code and Office Code. For example, assume
that a call with the number “5045551234” arrives and an exact match is not found, but a match
is made on “504,” the Area Code. With this feature enabled, “5045551234” is entered into the
Unknown Database even though a match was made on the Area Code, because it was only a
partial match.
Auto-Learn Feature
– This feature works only in conjunction with Voice Assistant; enabling any of
these options will have no affect on the program if Voice Assistant is not installed.
This feature enables Call Router to automatically learn and add new call records when the
incoming CallerID / ANI can not be identified in the main Call-Routing Database. This is done by
using Voice Assistant to prompt for either the Main Listed number of the caller or for an Account
Code, which can be a customer or PIN number which uses the Account No field for the database
search. By using this feature a CallerID / ANI number which is not recognized by the Call-Routing
Database the first time will be recognized on all subsequent calls.
With matching “Main” #
– When this feature is enabled a new record will be created if all of
the following circumstances are true:
1) Do Phone # Search is enabled in the Preferences / Database section, and
2) the incoming call provides CallerID / ANI information, and
3) the CallerID / ANI information does not create a match in the Call-Routing Database and the
call is sent to Voice Assistant for more information, and
4) the number entered by the caller at the voice prompt in Voice Assistant matches with the
Phone Number field of an existing record in the Call-Routing Database.
note that the ‘M’ token must be selected in the Voice Action Script being used in conjunction
with this feature - see the Operations Manual for Voice Assistant for more information
With matching Account #
– When this feature is enabled a new record will be created if all of
the following circumstances are true:
1) Do Account # Search is enabled in the Preferences / Database section, and
2) the incoming call provides CallerID / ANI information, and
3) the CallerID / ANI information does not create a match in the Call-Routing Database and the
call is sent to Voice Assistant for more information, and
4) the number entered by the caller at the voice prompt in Voice Assistant Option matches with
the Account No field of an existing record in the Call-Routing Database.
Note
The ‘A’ token must be selected in the Voice Action Script being used in conjunction with
this feature - see the Operations Manual for Voice Assistant Option for more information.
