I-9
I
NDEX
music-on-hold, customized
,
muting
a call
,
parties in a conference call
,
My Numbers
entering
,
placing calls to
My Phone tab in Call Monitor
,
N
names
changing ViewPoint display of
,
dialing by
,
of callers displayed in Call Monitor
playing caller’s over speakers
,
playing caller’s over speakers automatically
,
recording for your voice title
,
yours in dial-by-name directory
,
navigation pane
,
Internet calls
notes
adding to active calls
,
adding to calls in Call Log
,
adding to voice mail
,
notifications of new voice mail
O
online Help
,
Operators
changing your personal one
,
customizing ViewPoint for
tips on transferring calls
Options dialog box
Options dialog box, guide to
,
orbit number
,
"& others" in Call Log
Outlook
,
ownership of calls in the Call Monitor
P
page string, special characters for
,
pager notification of voice mail
pages, placing
panes
Call
,
in Call Monitor folder
locking layout of
Phonebook
view bar
parking calls
Call Monitor tab for
using the phone
using ViewPoint
password
changing using the phone
,
changing using ViewPoint
prompting for in routing lists
prompting for when forwarding calls
resetting if you have turned off
,
skipping entry at logon
,
pasting ViewPoint items
,
Pause and repeat, routing list final action
,
PDF books
,
PDNs, using
,
personal status
overview
and state
changing an agent’s
,
changing another user’s
,
personal statuses/selecting
creating custom
,
in call rules
list for call center queue agents
list of pre-defined
,
modifying
preferences for call handling
recording names for
,
selecting
using the phone
,
Summary of Contents for Strata CS
Page 1: ...User Guide for Viewpoint February 2006 ...
Page 18: ......
Page 19: ...Getting Started ...
Page 20: ......
Page 28: ......
Page 32: ......
Page 33: ...Using the Telephone ...
Page 34: ......
Page 42: ......
Page 56: ......
Page 82: ......
Page 86: ......
Page 87: ...Using ViewPoint ...
Page 88: ......
Page 162: ......
Page 178: ......
Page 200: ......
Page 211: ...Advanced Strata CS Features ...
Page 212: ......
Page 246: ......
Page 286: ......
Page 287: ...Appendices ...
Page 288: ......
Page 306: ......
Page 377: ......
Page 378: ......