Toshiba Strata CS User Manual Download

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HAPTER

15. C

ALL

ORWARDING

AND

OUTING

ISTS

15-11

page 15-2). Specify the length of time the phone should ring in the

Ring duration

field.

Call me at another location.

This action directs calls to an extension or an external

number that you specify. Click

to open the Call Me at Another Location dialog

box, which functions in the same manner as the Place Call To dialog box. For
information about using this dialog box, see “Placing a call” on page 12-2.

Specify the length of time the phone should ring in the

Ring duration

field.

If you choose an external number, see step 5 for further options.

Calls routed to another extension do not follow call forwarding or routing lists in
effect at that extension. To send calls to another extension so that they follow that
extension’s forwarding or routing list, use a final action of

Transfer To

extension

You cannot route calls to an auto attendant or call center queue as a routing list
action, but you can do so by using a final action of

Transfer To

extension

Call a Workgroup.

This action directs calls to one or all members of a workgroup.

Usually this action is used only by Strata CS system administrators setting up an
ACD workgroup. For instructions, see “Routing calls to workgroups” on
page 15-14.

Specify the length of time the phone or phones should ring in the

Ring duration

field.

Play Greeting.

This action does not ring a phone, but instead plays the caller the

greeting that you select on the

Greeting

dropdown list. You can also play a greeting

as part of each action and before the final action. To record a new greeting from this
dialog box, click

. See “Managing greetings” on page 13-18.

While any greeting is playing, the caller can press 0 to transfer to the Operator or 1
to leave a voice message. You might want your greeting to mention these options.

If you are routing the call to an external number, you can use the following options
under

When calling an external number

Prompt recipient for password.

The person who answers the phone hears, “Call

for <your voice title>. Please connect me.” To be connected to the caller, you must
enter your Strata CS password. Using this option ensures that only you can receive
your calls at the external phone number.

This option is available only if you have recorded a voice title. See “Recording your
voice title” on page 2-2 for more information.

Prompt recipient to accept or decline call.

Strata CS announces the caller (“Call

from”) and the intended recipient (“Call for”), and offers the option to accept or
decline the call. Declined calls proceed to the next routing list action.

With this option

checked, the call will not be connected unless someone presses

to accept it. For this reason, leave the field unchecked when routing to a pager.

To play the caller a message before the routing list tries this action, check

Prompt

caller before trying this action

, and then select the message on the dropdown list.