Peripheral Installation
6-52
Strata CT I&M Manual October 2000
Flowchart 6-3
Built-in Auto Attendant Flowchart (continued
)
Non-built-in Auto Attendant
Alternatives to using the Strata CT built-in AA feature, are voice mail systems, such as
Toshiba Stratagy or other supplier Voice Mail systems with an AA feature and non-voice mail
AA as a stand-alone device.
Non-built-in Auto Attendant Programming
The Auto Attendant programs described in
“Built-in Auto Attendant Basic Call Sequences”
do not apply to the Non-integrated AA feature sources, but Strata CT Programs
03, 04, 10-1, 13, 16, 31, 33, 36, 37, 39, and 81~89 should be considered for proper operation.
Answer
Talk
Auto Attendant Routes Call (Program 09):
*
Camp-On Timer
(Program 26)
(011-999S)
Caller Receives Music-On-Hold or Ring Back Tone
per Program 10-3, LED 15 When Auto Attendant
Routes Call
Camp-On Beep 10 IPS Fast LED
Flash LCD Camp-On Display
Ring DN for 16
Seconds
1
Dial Idle DN
Busy Station Becomes Idle
16 Second No Answer
1
Note 1
If the station has CF/NA set, the
station will ring for the CF/NA time
duration and then it will forward to
the forwarded destination. The
CF/NA destination station will ring
16 sec and then route to
if not
answered. A call will not forward a
second time.
Dial
DISA Mode
Internal
Dial Tone
Dial: Wrong or Vacant
Number; or Dial a DND or
Ringing Station
A2 In
System?
No
Yes
Go to
Figure 6-2
ACD
Group
Overflow
To AA
Option
Programs
14-4, -5, and -6
Time-Out
Dial Busy or
Ringing DN
3
A
4
0
Check
Program 10-3
A1 + DTMF
ReceiverAvailable?
15 Sec
A2 + DTMF
ReceiverAvailable?
No
(15 Second
Time Out)
Yes
1 Second Queue
Wait
A2'''
A2''
A2'
Program 24
A1 ~ A1''' Assignments to
KSTU3 / RSTU / PSTU
Ring A2
Ring Station per Program
(81, 84, 87) for 40/120/240
Sec. per Program 10-3
LEDs 16 and 17
No Answer
or Automatic
Release
Answer
Talk
Go to
Yes
No
Yes
Yes
Program 10-3
LED 18 (On)
No
(16 Second Wait for A2/DTMF Receiver Available)
Note:
A2 ~ A2''' — Secondary
Announcement Device(s)
A2 Answers Within
16 Seconds
A2 Answers and Plays
Announcement
(60 Seconds Maximum; DTMF Receiver Remains
4 Seconds After Announcement Disconnects)
2
Disconnect
Exchange Line
Go to
4
Go to
Time-out 16 Seconds
(Faulty A2)
Figure 6-2
1545
1
5
H
C
Summary of Contents for Strata CT
Page 36: ...Strata CT Configuration 1 22 Strata CT I M Manual October 2000 H C ...
Page 94: ...Strata CT Installation 2 58 Strata CT I M Manual October 2000 H C ...
Page 242: ...Peripheral Installation 6 54 Strata CT I M Manual October 2000 H C ...
Page 258: ...ACD Installation 7 16 Strata CT I M Manual October 2000 H C ...
Page 274: ...Fault Finding 8 16 Strata CT I M Manual October 2000 H C ...
Page 364: ...ISDN Interfaces 10 38 Strata CT I M Manual October 2000 H C ...
Page 370: ...Notes to Users A 6 Strata CT I M Manual October 2000 H C ...
