Computer Telephony Integration
9-38
Strata CT I&M Manual October 2000
Figure 9-22
Overview of how StrataLink works Goldmine ‘95
Goldmine '95 Installation Guidelines
Getting Started
◆
Install the Toshiba TAPI Service Provider by inserting Disk #1 in the floppy drive
and use Windows, Run ... and enter A:\SETUP. Follow the instructions provided by
the Install Wizard. (See Section 1 of this document.)
◆
Install Goldmine '95 by following the installation instructions in the Goldmine '95
User Guide.
Enabling the Interface
To provide a full desktop dialling and screen-pop interface between the Toshiba StrataLink
and Goldmine 95:
◆
In the directory where Goldmine is installed (default is "C:\Goldmine"), add the
following two lines with a text editor or word processor to each of the INI files. The
INI files are named after each user. For example, user "Jerry" would have a
USER.INI file named "JERRY.INI".
[Modem]
DDEDial=Dial,STRATLNK,[Dial,"%s",""]
Note
In Goldmine 5.0 or later make sure this line is the only line under the [Modem}
section.
◆
If the phone set-up uses a trunk access code to dial outside the Strata DK system,
then the trunk access code can be included, as shown below, using Dial 9 as the
access code.
[Modem]
[DDEDial=Dial,STRATLNK,[Dial,"9, %s",""]
H
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Summary of Contents for Strata CT
Page 36: ...Strata CT Configuration 1 22 Strata CT I M Manual October 2000 H C ...
Page 94: ...Strata CT Installation 2 58 Strata CT I M Manual October 2000 H C ...
Page 242: ...Peripheral Installation 6 54 Strata CT I M Manual October 2000 H C ...
Page 258: ...ACD Installation 7 16 Strata CT I M Manual October 2000 H C ...
Page 274: ...Fault Finding 8 16 Strata CT I M Manual October 2000 H C ...
Page 364: ...ISDN Interfaces 10 38 Strata CT I M Manual October 2000 H C ...
Page 370: ...Notes to Users A 6 Strata CT I M Manual October 2000 H C ...