Toshiba Strata CTX DKT2001, User Manual

Page 1: ...Telecommunication Systems Division October 2003 DKT IPT Telephone User Guide Digital Business Telephone Systems ...

Page 2: ...2003 Copyright 2003 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata i...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...r s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to an...

Page 5: ...Tour DKT3000 series Telephones 1 Fixed Buttons 3 Flexible Buttons 3 Liquid Crystal Display 3 IPT1020 SD Telephones 4 DKT2000 series Telephones 4 Fixed Buttons 5 Flexible Buttons 6 Liquid Crystal Display 6 Chapter 2 The Basics Important Read First 7 What s My Line 7 Which Outgoing Incoming Call Features Do I Have 8 Making a Call 9 Hot Dialing 9 Spkr Button 9 Handset 9 ...

Page 6: ...Adding Voice Mail to a Conference 15 Connecting Two Outside Lines 15 Conference Split Join Drop 16 Hold 17 Exclusive Hold 17 Automatic Hold 17 Consultation Hold 17 Volume Control 18 LCD Contrast Adjustments 18 Chapter 3 Advanced Operation Using Your LCD 19 Soft Keys 20 Soft Key Example 21 Advisory Messages 22 Account Code Calls 23 Verified Non Verified Account Codes 23 Forced Account Codes 23 Volu...

Page 7: ...rect Inward System Access DISA 39 Direct Station Selection Buttons Hotline 39 Distinctive Ringing 40 Do Not Disturb 41 Setting DND for Another Extension 42 Door Lock s 42 Door Phone s 43 Echo Cancellation 44 Emergency Call 44 Emergency Monitoring Station 44 Emergency Ringdown 45 Language Codes 45 Microphone Cut Off 45 Off hook Call Announce 46 Override Calls 47 Busy Override 47 Do Not Disturb Over...

Page 8: ...oft Keys 56 Call Recording 61 Other Voice Mail Features 62 Chapter 4 DKT3014 LCD Features Directory and Speed Dial Listings 64 Direct Station Selection 64 System Speed Dial and Personal Speed Dial 65 Internal Directory and External Directory 65 Storing Personal Speed Dial Names 66 Chapter 5 User Programming Programming Feature Buttons 69 User Programming Mode 70 Flexible Button Codes 70 Setting Ch...

Page 9: ...l Forward Override DSS Override 84 Night Transfer Button 84 Appendix A Centrex Application Flexible Directory Numbering 85 Centrex Feature Buttons 85 Ringing Repeat 85 Delayed Ringing 86 Appendix B Button Labels 87 Appendix C IPT1020 SD Settings FB Buttons 92 Initializing the IPT1020 SD 94 IPT to IP Network Connection Instructions 94 IP Telephone Start Up Sequence 96 IPT1020 SD Function Settings 9...

Page 10: ...Contents Appendix C IPT1020 SD Settings vi Strata CTX DKT IPT Telephone 10 03 ...

Page 11: ... that you need to know Chapter 3 Advanced Operation includes an explanation of Soft Key operations Features are presented alphabetically and when applicable include LCD information Chapter 4 DKT3014 LCD Features explains how to use the DKT3014 SDL features It also includes a guide to the Stratagy ES voice mail Soft Keys Chapter 5 User Programming explains how to program Flexible Button features se...

Page 12: ...ion Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Extension Number Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the...

Page 13: ...Strata CTX DKT IPT Telephone Quick Reference Guide Strata CTX WinAdmin Application Software and CTX DK Partner Products Documentation Library CD ROM shows a multiple PC keyboard or telephone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example Tilde Means through Example 350 640 Hz frequency...

Page 14: ...Introduction Related Documents Media x Strata CTX DKT IPT Telephone 10 03 ...

Page 15: ...ephone DKT3000 series Telephones The DKT3000 series models include DKT3010 S 10 button DKT3020 S 20 button shown on the next page DKT3010 SD 10 button with two line by 24 character LCD DKT3020 SD 20 button with two line by 24 character LCD DKT3014 SDL 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons shown on page 63 All of the DKT3000 series Toshiba speakerphones enabl...

Page 16: ...play names and telephone numbers of outside incoming callers The DKT3001 single line digital telephone is also available see the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide for more details DKT3020 SD Telephone 6746 Page Scroll Mode Feature Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol Z Q Dial Pad Handset Red Green LED Indicators Fixed Buttons LCD Display LCD Control Buttons So...

Page 17: ...appearing under one button Feature Access Buttons enables you to store features onto a single button One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button Note See Table 15 on page 87 for a complete list of Feature Access Buttons and One Touch Buttons Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows Desk Clock and Ca...

Page 18: ...the future IPT1020 SD Telephones IPT1020 SD 20 button with two line by 24 character LCD The Strata IPT1020 SD telephone offers all of the same features of the DKT3000 series telephones except Speaker Off hook Call Announce OCA DKT2000 series Telephones The following speakerphone models belong to the 2000 series DKT2010 S 10 button speakerphone DKT2010 SD 10 button with LCD DKT2020 S 20 button DKT2...

Page 19: ...Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics 5972 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Buttons Soft Keys Flexible Buttons Fixed Buttons Microphone Location ...

Page 20: ...r in idle mode Call Duration during an outside call Operational Advisory and Notification messages Important The LCD width of the DKT2000 series telephones is shorter than the DKT3000 series and IPT1020 SD LCDs This difference causes some features to display differently LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT2000 series LCD Control ...

Page 21: ...tem Use the check boxes throughout this book to mark which features you have Note LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 78 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be Line button Pooled Line Group button Grou...

Page 22: ...all you hear successive ring tones then lift the handset or press 6SNU to answer the call Voice First Signaling Internal incoming call your telephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing 6SNU Switching Signaling Check with your CTX System Administrator t...

Page 23: ...ur extension or LQH button lights depending on system programming Dial tone plays through the speaker The Spkr and Mic LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 3 When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift the han...

Page 24: ... line flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree Answerback If you have a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Mic LED lights steady red microphone is active The Spkr LED flashes red 1 Do not lift the handset sp...

Page 25: ...ED 1 On an LCD telephone if you see a press 6FUROO to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press 0VJ then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continu...

Page 26: ... flashing 0VJ button which calls you back 4 To turn Off a Message LED that you have set on another extension press plus the extension number that has the message light set Then press 6SNU or hang up to release your telephone Your LCD shows the extension and MW CANCEL or dial the extension that you set the Message LED on then press Then press 6SNU or hang up to release your telephone Microphone To ...

Page 27: ...l you can leave a message or hang up and let the transferred caller leave a message If you hear a long single tone then announce the call over the called telephone s speaker 3 Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM ...

Page 28: ...n a LQH that appears on your telephone the LED also flashes green 4 Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call th...

Page 29: ...e VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press QI 7UQ You hear dial tone The extension LED flashes conference rate 2 Dial an outside line access code and outside telephone number 3 After the party answers press QI 7UQ The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not a...

Page 30: ...ures To Split from a conference 1 Press the SPLIT Soft Key Your LCD shows first conference party member Press NEXT until you see the extension that you want to talk with privately or if you want to return you back to the original conference press RTRN 2 Press the number of the party that you want to Split out of the conference Example shown right if you want to Split with extension 3388 press on t...

Page 31: ...his feature enables you to place a call on hold so that only you can retrieve it While on a call press ROG twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another LQH button no need to press ROG Make sure this feature is programmed on your system if not existing cal...

Page 32: ...sfree Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the 9RO to increase volume and 9RO to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code default code You ...

Page 33: ...ction to learn more about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD readout shown at right indicates there is more data to display Press 6FUROO to advance through the information Press 3DJH to switch from the Call Forward CF display to the User Name display 5800 AUG 08 MON 03 56 CF ALL 202 203 Mode P...

Page 34: ...to a conference while on a conference call LINE Adds a CO line to an existing call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 RING Makes a called station ring wh...

Page 35: ...ll be prompted to dial the desired station The RTRN Soft Key press 6FUROO enables you to return to the original caller without making a conference Until the call is answered you see the screen shown right When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties RTRN drop the secon...

Page 36: ...n or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press Message No see table any additional digits such as time etc 3 Go on hook or press 6SNU to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to hear di...

Page 37: ...ator Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialing the...

Page 38: ...t disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD 3 If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note It s a ...

Page 39: ...the number To activate Automatic Busy Redial 1 When you reach a busy number press XWR XV 5HGLDO or QI 7UQ The LED flashes red You hear confirmation tone 2 Hang up or press 6SNU The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs...

Page 40: ...en busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings with a fast LED If you called a busy station the extension LED flashes green incoming call and the called number displays If you called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer with...

Page 41: ... on your telephone speaker Press 0 LED turns on or press an extension button n where n is the music source 1 15 To cancel background music on your telephone speaker Press 0 LED turns off or press an extension button To change the BGM source 1 15 assigned to the BGM button Press an extension button 0 n 0 where n is the music source 1 15 To enable background music over your external paging speakers ...

Page 42: ...n System Call Forward for your telephone press Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set To turn off System Call Forward for your telephone press Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override t...

Page 43: ...sly on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls Call Forward destinations can be to internal destinations and outside telephone numbers You can change your forwarding destination from outside the system using the DISA feature See your CTX System Administrator for DISA telephone numbers and security code access Call...

Page 44: ...d button sequence Follow the instructions in the following table shown under Button Sequence Some features require additional input such as Dest Ext or Telephone No CF destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as the telephone number The CTX accepts destination numbers o...

Page 45: ...ress after entering an outside destination number Ring time in seconds before Call Forwards Table 2 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext Press ext button tone dial the dest ext no tone All Calls to outside telephone no Press ext button tone outside l...

Page 46: ...e access code dest telephone no tone timer Busy No Answer to an ext Press ext button dial the dest ext no tone timer tone Busy No Answer to outside telephone no Press ext button outside line access code dest telephone no tone timer tone Cancel Press ext button tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system Yo...

Page 47: ... dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer tone Busy No Answer to outside telephone no Press ext button dial the other telephone s ext no enter other telephone ...

Page 48: ...r to an ext Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer No Answer to outside telephone no Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button tone dial the other telephon...

Page 49: ... Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can Hang up and retriev...

Page 50: ...hone the LCD shows the line or extension that is recalling and the orbit number To retrieve a parked call 1 Press 3DUN LQ 2UELW or press your extension button 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a ...

Page 51: ...er of your pickup group Directed Ext A call ringing on any line of this Primary Ext No Primary Ext No Directed Group A call ringing an extension in this Pickup Group Group No Ext No A call ringing this Ext No only Other lines ringing on the same phone are unaffected Ext No Outside Calls Any incoming outside line call All Call Group and or External Page An All Call Page Group Page and or External P...

Page 52: ...one beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press ROG The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are conn...

Page 53: ...y code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a 66 button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary exte...

Page 54: ...rnal station calls within your system external outside line calls 4 Enter the two digit pitch number see table 5 Press the same button that you pressed in Step 2 LQH or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Table 4 Internal and External Call Ringing Tones Tone No Frequency and Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off re...

Page 55: ...r Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press R 1RW LVWXUE or hear Success Tone The LE...

Page 56: ...try Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s Your telephone may have 8QORFN RRU button s Each 8QORFN RRU button is programmed to unlock a specific door Check with your CTX System Administrator to find o...

Page 57: ...of possible door phones varies by Strata CTX system 01 24 maximum for larger systems Check with your CTX System Administrator to find out the names and locations of your system s door phones and record them below To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes gr...

Page 58: ...one button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Echo Cancellation If you hear echo on your IPT1020 SD telephone tap either 9RO or 9RO once to cancel the echo Emergency Call To make an emergency call dial Emergency Monitoring Station Your system may have on...

Page 59: ...m the Attendant Console or from a PC See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages To change the Language Display Enter the Change Language access code the Language Code see below English date format MM DD YY British English DD MM YY French DD MM YY Microphone Cut Off This feature prevents callers from monitoring the sounds near ...

Page 60: ...of the destination telephone without hearing the busy tone and without dialing To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press 0LF to toggle between the new and original callers You talk to the new caller for as long as you hold down 0LF When you release the button you return to the original caller ...

Page 61: ...ent to the telephone speaker or to the telephone handset headset and speaker To use Busy Override After reaching a busy station press A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in You...

Page 62: ...king The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by ent...

Page 63: ...istrator 4 Dial a telephone number Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station u...

Page 64: ... Stations are assigned to the All Call Page Group in system programming To make an All Call Page 1 With the handset off hook press OO DOO 3DJH or extension This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook press extension 2 En...

Page 65: ... 3ULYDF RQ LQH button On a normally private telephone 3ULYDF 5HOHDVH allows other appearances of you line to join the conversation On a normally non private telephone 3ULYDF RQ LQH allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release While ...

Page 66: ...ystem can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call 1 Press 6SGLDO on a DKT3000 series digital telephone or press the button ...

Page 67: ... The display shows SPEED DIAL and you hear Entry Tone 2 Dial the Station Speed Dial number 100 199 or System Speed Dial number 200 999 The LCD shows your digits and you hear Entry Tone 3 Dial the telephone number to be stored Include any required access and area codes The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone 4 Release the telephone To enter another number re...

Page 68: ... were Speed Dial Number 100 Number 101 would no longer be available You are not prevented from storing a new Number 101 but if you do Number 100 will be shortened to 32 digits Table 7 Phone Number Dial String Characters Entry Meaning a 0 9 End of Speed Dial Number when entering via access code Escape functions as an escape key indicating that the number immediately following represents something e...

Page 69: ...nes Note With ISDN calls when 7RQH LDO 6HOHFW is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press 7RQH LDO 6HOHFW Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this ...

Page 70: ...ncluding the Stratagy iES32 Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 8 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 9 shows a sample of some of the available Soft Keys For more information on Stratag...

Page 71: ...recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC CNCL Cancel message and select new destination CHANGE Change notification digits CHG GREETING GRT GRT Change Greeting CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE TIM...

Page 72: ... Go forward advance GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG FOLDERS FLDR FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME RECORD NAME ...

Page 73: ...r automatic copy destination REENTER NAM REDO REDO Re enter name or Exit REPLAY Replay current message REPLY RPLY RPLY Reply to the current message RE RECORD RREC RREC Re record RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request On Off REVIEW REVW REVW Review recording guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS Review Option Setti...

Page 74: ...SET YEAR Set up Year last two digits SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax in folder to fax dev SND THS FAX FAX1 Send Current Fax to fax device SPCIAL SEND SPCL SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP STOP End recording URGENT MSGS Copy Urgent Messages USER OPTNS OPTN OPTN Change User Options YES Resume playback Table 9 Soft Keys for CTX Dig...

Page 75: ... using the auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3 or if you are using the manual method the Record LED flashes green rapidly Continue to Step 2 2 Manual method only If you...

Page 76: ...ected If a recorded call is put on Line hold voice recording stops when that held call is picked up by another station When the held call is in a different node voice recording is unaffected when the held call is picked up ACD or Attendant call monitoring cannot be used if voice recording is taking place Conversely if ACD or Attendant call monitoring is taking place you cannot use voice recording ...

Page 77: ...o use the DKT3014 SDL shown below large screen directory display and individual name searches DKT3014 SDL Telephone 5908 Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Z Q ...

Page 78: ... press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number 5860 Soft Keys Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Scrolling Directories Direct Station Selection System Speed Dial Personal Speed Dial Direct Station Selection Sys...

Page 79: ... and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 10 on page 67 for...

Page 80: ...ephone connected to the Strata CTX enter User Programming Mode by dialing or press 3URJUDP 2 Press 6SGLDO SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 depending on system programming If you entered B all names beginning with B are listed You can press the MORE Soft Keys to view adjacent pages 3 To select someone from the list press the Soft Key next to the name ...

Page 81: ... space press the RIGHT Soft Key twice To backspace delete previous character press the LEFT Soft Key To cycle back to the first letter continue pressing the LEFT Soft Key 6 Press 6SGLDO The Speed Dial name is now programmed 7 Go off hook The DKT exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associ...

Page 82: ...DKT3014 LCD Features Directory and Speed Dial Listings 68 Strata CTX DKT IPT Telephone 10 03 ...

Page 83: ... Programming applies to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button or through an access code User Programming enables users to customize these features F...

Page 84: ... call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen User Programming Mode To enter User Programming Mode press the 3URJUDP button or dial USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press 3URJUDP or go off and on hook press Note A DKT equipped with a head...

Page 85: ...Call Forward CF Any Calls 66 XWWRQ All Call ODVK 6KRUW Busy ODVK RQJ No Answer 0LFURSKRQH XW RII Busy No Answer 2QH 7RXFK XWWRQ CF External Outside Calls 3DJLQJ All Call 3DJH OO URXSV Busy 3DJH QGLYLGXDO URXSV No Answer PHUJ 3DJH QGLYLG URXS Busy No Answer PHUJ 3DJH OO URXSV Call Park Orbit QVZHU 3DJH OO URXSV Call Pickup 3KDQWRP WHQVLRQ 0HVVDJH DLWLQJ Incoming Group Pickup 3ULYDF Incoming Directe...

Page 86: ...ated a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits To program special characters see Table 12 A maximum of 32 characters Statio...

Page 87: ...ng ROG Indicates stop The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string a Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter The display of a pause in the Speed Dial Number shows ...

Page 88: ...nd Music Telephone Speaker On Ext button music source no 1 15 Telephone Speaker Off Ext button 6SNU External Speaker On Ext button music source no 1 15 External Speaker Off Ext button 6SNU Call Forward See Table 2 on page 31 Call Park Activate while on a call QI 7UQ Orbit Number or your Ext No Retrieve while on a call Ext button Orbit Number or your Ext No Call Pickup Directed DN pickup of ringing...

Page 89: ...al DISA Security Code Change Ext button old Security Code 1 15 digits new Security Code 1 15 digits Distinctive Ringing See Distinctive Ringing on page 40 Do Not Disturb Local On Ext button Local Off Ext button Remote On Ext button ext no of the phone where DND will be set Pass Code Number Remote Off Ext button ext no of the phone where DND will be set Pass Code Number Door Lock Control Ext button...

Page 90: ... Hang up Network Access Code Private Network Private Network No Night Ring Answer Ext button Off hook Call Announce or Busy Overide Voice First Tone First or depending on programming for your phone Override Busy Do Not Disturb After reaching a busy or DND station press Executive After reaching a busy station press Paging Page All Groups Ext button Page Individual Groups Ext button Page Zone No 01 ...

Page 91: ...ct Transfer to Voice Mail While on a call press QI 7UQ Dial VM mailbox number usually Ext Number Volume Control Beep With handset off hook press Press 9RO or Volume Control Ringing With handset on hook press Press 9RO or 1 If you have hot dialing you do not need to press Ext button as part of the sequence 2 Stations must be assigned enabled SD capabilities in system programming by an Administrator...

Page 92: ...s only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at...

Page 93: ...associated LEDs It describes the various models for the following two types of units Digital Add on Module DADM adds 20 line feature buttons to digital telephones Up to two DADMs can be connected to a telephone Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Available for system operators who do not have an attendant console ...

Page 94: ...Number DSS One Touch Speed Dial or any other flexible feature Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone s 10 or 20 buttons Each DSS button and LQH button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension A station or line shows steady red when in...

Page 95: ...telephone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the...

Page 96: ...tion You can transfer internal or outside calls to an idle station from either a DSS console or a DADM To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signaling ...

Page 97: ...on button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled ...

Page 98: ... to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press QI 7UQ or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the station DS...

Page 99: ...station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pres...

Page 100: ...trata CTX DKT IPT Telephone 10 03 Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 101: ...tomatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy tone on a dialed outside line call not available when calling on Tie or Direct Inward Dialing DID outside lines XWR DOOEDFN Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside lin...

Page 102: ... features enter a pause or flash signal when programming speed dial numbers URXS 3LFNXS Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of LQH Line Press to answer or access an outside line 0LFURSKQ XW RII Microphone Cutoff Press to turn the microphone off on while idle providing privacy when you receive handsfree internal...

Page 103: ... and automatically answer the new incoming outside or extension call 5HOHDVH DOO Release Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition 6 RU XVWRPL HG XWWRQ Speed Dial Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial n...

Page 104: ...Button Labels Delayed Ringing 90 Strata CTX DKT IPT Telephone 10 03 ...

Page 105: ...rator for the information required for the following steps IP address subnet mask number router address Station ID CTX Strata Net node number IP address for the BIPU M1A etc Notes You may want to enter a period or backspace when performing the following steps While in telephone programming mode Press ROG simultaneously to enter programming mode you can use these buttons for the following functions...

Page 106: ...show you the location of these buttons on 20 10 and 14 button telephones 6929 Msg Spdial Redial Mic Spkr Cnf Trn Hold FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB15 FB16 FB17 FB18 FB19 FB20 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 Page Mode Scroll Feature FB buttons for 20 button phones IPT1020 SD DKT3020 S DKT3020 SD FB buttons for 10 button phones DKT3010 S D...

Page 107: ...s Strata CTX DKT IPT Telephone 10 03 93 5442 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB buttons for 14 button phones DKT3014 SDL Msg Spdial Redial Mic Spkr Cnf Trn Hold Vol Z Q Feature Scroll Mode Page ...

Page 108: ...e LED Off don t initialize See IPT to IP Network Connection Instructions below for details 6 Press ROG again to complete the initialization process 7 Go off hook and hang up IPT to IP Network Connection Instructions 1 Press ROG simultaneously 2 Press then press ROG to select the Network Setting Mode 3 Press to see if the DHCP server is in use or not Press one of the following normally use manual s...

Page 109: ...TX networked systems only 9 Press for BIPU IP address mode Press one of the following manual setting then press ROG Press and enter the BIPU IP address then press ROG e g if the BIPU IP address is 192 168 1 241 enter it in this format auto setting by broadcast then press ROG auto setting by multicast IPT doesn t support multicast setting in this first release then press ROG 10 Press ROG again to s...

Page 110: ...carried out continuously 3 IPT searches for BIPU Retries every 10 seconds Possible errors BIPU is not found time out BIPU is not found Station ID automatic setting BIPU is not found StationID manual setting Multicast address is not registered BIPU IP address setting mode is automatic setting by multicast BIPU IP address is not registered BIPU IP address setting mode is manual setting INITIALIZING ...

Page 111: ...ok and hang up 4 Registering to BIPU When registering fails IPT retries by starting at Step 2 again Error message Exxx is error number 5 Registering completion normal action LCD data is indicated from CTX Example Table 16 IPT1020 SD Function Settings FB LED ON LED OFF FB1 Buttons beep Buttons do not beep FB3 Speakerphone Microphone sensitivity is lower Speakerphone Microphone sensitivity is normal...

Page 112: ...D Off without 5 Press ROG to set the above data 6 Go off hook and hang up Viewing IPT1020 SD Terminal Information 1 Press ROG simultaneously 2 Press then press ROG 3 Press to view IPT firmware version application and boot versions read only 4 Press to view IPT MAC address read only 5 Go off hook and hang up Table 17 Volume Level Transmitted from Headset Microphone LEDS Transmit Level FB3 FB2 FB1 O...

Page 113: ... 67 ANI 35 answer a call 10 answering calls 9 attendant console 74 automatic busy redial 71 74 callback 26 callback cancel 71 74 hold 17 line selection 8 automatic busy redial 25 automatic hold 17 B background music BGM 27 71 74 busy override 47 button labels 87 programming 71 buttons 3000 series LCD 3 6 DSS on ADMs and DSS consoles 81 extension viii FB 92 fixed 3 5 flexible 3 6 one touch 72 C cal...

Page 114: ... 40 DKT2000 series telephones 4 DKT3000 series telephones 1 do not disturb 41 75 override 47 door lock 42 control 75 door phone 43 calling 75 drop 16 DSS 39 buttons on ADMs and DSS consoles 81 call answering 83 call forward override 84 calling 82 console 79 81 night transfer 84 paging 84 speed dial 83 transferring 82 E echo cancellation 44 emergency call 75 page 50 emergency call 44 emergency ring...

Page 115: ...erence 8 line button 7 13 M making a call 9 message waiting 11 75 message waiting light on another telephone 12 on phantom ext MW 12 messaging advisory 76 Mic button 12 microphone cut off 45 46 71 Msg button LED 11 N names storing speed dial 66 names entering 67 network access 76 networked systems and stations 62 night ring answer 76 night transfer button 84 O off hook call announce OCA 46 76 one ...

Page 116: ...14 LCD 53 64 65 Stratagy voice mail 56 speakerphone 10 special characters for speed dialing 54 speed dial 52 72 access codes 52 53 71 77 names 66 personal 53 65 73 system 53 65 speed dial DADM or DSS 83 Spkr button 9 answering 10 split 16 start application 77 storing speed dial names 66 system speed dial 53 65 T telephones IPT1020 SD 4 tone pulse dialing 55 tone signaling 8 transfer 13 travelling ...