Toshiba SureMark 4610-SJ6, User Manual

Page 1: ...Toshiba Global Commerce Solutions 4610 SureMark Printers User s Guide for 4610 SJ6 Fiscal Printer GA27 5000 01 ...

Page 2: ...ies to the Toshiba SureMark 4610 SJ6 Fiscal printer and to all subsequent releases and modifications until otherwise indicated in new editions If you send information to Toshiba Global Commerce Solutions Toshiba you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright Toshiba Glo...

Page 3: ... Testing the printer 12 Offline test 12 Resetting the printer offline 14 Problem determination 14 Appendix A Consumable supplies 15 Paper specifications 15 Thermal paper 15 Appendix B Printer maintenance procedures 17 Product care procedures 17 Service provider system maintenance procedures 17 Appendix C Technical information 19 General description 19 Specifications 19 Fiscal memory and electronic...

Page 4: ...tion JEITA statement 27 Korean communications statement 28 Russian Electromagnetic Interference EMI Class A statement 28 People s Republic of China Class A electronic emission Statement 28 Taiwan Class A compliance statement 28 European Community EC Mark of Conformity Statement 29 Electrostatic Discharge ESD 29 Japanese Electrical Appliance and Material Safety Law statement 29 Japanese power line ...

Page 5: ... drawer connector pin assignments 20 4 EIA 232 connector pin functions 20 5 9 pin to 9 pin EIA 232 connector layout 20 6 25 pin to 25 pin EIA 232 connector layout 21 7 Standard USB connector pin assignments 21 Copyright Toshiba Global Commerce Solutions Inc 2013 v ...

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Page 7: ... EIA 232 systems 4 4 SurePOS 500 integration 5 5 SureMark printer indicator control and printing station 7 6 Paper loading path 8 7 LEDs and push buttons 9 8 Print head and print line area 9 9 Offline Printer Test Pattern Customer Receipt Station 13 Copyright Toshiba Global Commerce Solutions Inc 2013 vii ...

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Page 9: ...eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet An...

Page 10: ...Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten x 4610 SJ6 Fiscal Printer User s Guide ...

Page 11: ...ing operating or testing a SureMark 4610 SJ6 Fiscal Printer This guide should also be used for problem determination on the printer Where to find more information Current versions of Toshiba publications are available on the Toshiba support Web site 1 On the right side of the web page under popular links select Publications 2 Click on the publication related to your product Copyright Toshiba Globa...

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Page 13: ...efore the instruction or situation in which damage could occur CAUTION These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation DANGER These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just...

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Page 15: ...Summary of changes September 2013 Updated for the transition to Toshiba and miscellaneous technical updates Copyright Toshiba Global Commerce Solutions Inc 2013 xv ...

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Page 17: ...ce or reconfiguration of this product during an electrical storm DANGER To avoid shock hazard The power cord must be connected to a properly wired and earthed receptacle Any equipment to which this product will be attached must also be connected to properly wired receptacles Note For translations of these safety notices see Safety Information Read This First G362 0609 Copyright Toshiba Global Comm...

Page 18: ...cable connectors at the rear of the unit See Figure 1 3 Install either the EIA 232 or USB communications cable to the proper port indicated in Figure 1 4 Connect any other signal cables for I O devices to the correct ports 5 Check that all signal cables are installed and seated in the correct ports 6 If you are installing the printer on an integrated unit a Pull out the locking lever at the left s...

Page 19: ... power cord if you had to detach it to route it through the center opening 7 Turn On the printer v Connect the power adapter supply cable to a properly wired and grounded AC power source v Turn On the power switch A under the top cover of the printer 8 Load the paper roll into the printer See Paper loading on page 8 for the proper procedure 9 Initial installation is now complete Go to Chapter 3 Te...

Page 20: ... have a video display on an integrated system a Move the display on its arm to the side and remove any tape holding the alignment ring b Remove the knockout section of the display filler c Align the display filler with the alignment ring and slide the filler onto the ring Press the display filler into place See Figure 3 Figure 3 Installing the fillers for EIA 232 systems 4 4610 SJ6 Fiscal Printer ...

Page 21: ...keyboard place the keyboard filler beside the keyboard See Figure 3 on page 4 5 Place the printer filler beside the display filler Note Make sure you route the printer cable to the side as shown in the close up from Figure 3 on page 4 Figure 4 SurePOS 500 integration Chapter 1 Installation instructions 5 ...

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Page 23: ... turned On and ready for printing When the indicator blinks one of the following conditions exists v The printer is offline offline testing is enabled v The printer is out of paper v The cover is open v The cutter is jammed See Offline test on page 12 for additional button functions B A C A Top cover B Printer ready LED C Customer receipt feed button Figure 5 SureMark printer indicator control and...

Page 24: ...o 20 cm 6 to 8 in of paper with glue on it before loading it 4 Pull the end of the paper up over the paper roll and toward the back of the printer Note Refer to the label on the inside of the bottom cover for a diagram of how to load paper 5 Close the paper cover 6 Press the customer receipt feed button to advance the paper and verify that the paper is feeding correctly Feed 30 cm about 1 ft of pa...

Page 25: ...be cleaned whenever print quality deteriorates 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the print head several times on its print line A and on the surrounding area See Figure 8 3 Wipe off any residual alcohol with a dry swab Call for service if print quality does not improve after cleaning A B Figure 7 LEDs and push buttons A Figure 8 Print head and pri...

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Page 27: ...ing an electrical storm DANGER To avoid shock hazard The power cord must be connected to a properly wired and earthed receptacle Any equipment to which this product will be attached must also be connected to properly wired receptacles Note For translations of these safety notices see Safety Information Read This First G362 0609 Copyright Toshiba Global Commerce Solutions Inc 2013 11 ...

Page 28: ...linking The POST failed 3 If the POST fails or if you suspect problems with your system see Problem determination on page 14 4 See Offline test and run the offline test If the offline test fails or you suspect problems with your system see Problem determination on page 14 Offline test An offline printing test is provided as a diagnostic tool to ensure the printer is operating correctly 1 Open the ...

Page 29: ...terface will be specified as USB regardless of which interface is used to attach the printer to the system unit This line describes the communication between the fiscal base and the printer 4 These lines break at different points for the test pattern printed in the DI station 5 This section contains printer usage statistics that you can use for problem determination 6 The line across the bottom sh...

Page 30: ...nder the top cover is set On v If using the EIA 232 communication port or a USB port with a power brick check that the brick power supply is connected to the printer and plugged into an ac power source v If using USB communication with a powered USB cable check that the system is turned On Printer ready indicator is blinking v Check that the customer receipt station has paper loaded correctly Clos...

Page 31: ...g thickness range Important Paper has a significant manufacturing tolerance and nominal paper designations do not reflect actual measurements The manufacturing tolerance must fall within the published operating thickness range Toshiba strongly recommends that customers test paper in their specific configuration before use The intent of this specification is that if any spot measurement of the pape...

Page 32: ...with post processing such as but not limited to watermarks coupons or advertisements printed on the front or back of the paper is not covered by Toshiba specifications Some inks and printing processes will work acceptably while others will not Printer problems that are caused by supplies that do not meet Toshiba specifications may result in a billable service call regardless of the existence of a ...

Page 33: ...lways apply the cleaner on a clean cloth and then wipe the cover with the damp cloth Be certain that the cloth is only damp and not dripping wet 2 Thermal printhead cleaning as required The thermal printhead can be cleaned whenever print quality deteriorates a Open the paper cover b Using a cotton swab soaked in isopropyl alcohol gently wipe the printhead several times on its print line and on the...

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Page 35: ...uch as logo messages or full black lines Because these types of print messages are used on a limited basis the overall performance when printing a customer receipt is not noticeably affected The reduced print speed is based on the number of print dots that are turned on for a given print line which is defined as dot utilization Dot utilization is typically low for normal character printing and up ...

Page 36: ... pin assignments SureMark printers contain a 9 pin D shell connector port for EIA 232 communication This port is on the interface card accessible under the printer without removing printer covers The connector has the following pin functions Table 4 EIA 232 connector pin functions Pin Signal Pin Signal 1 DCE 6 DSR 2 Transmit 7 RTS 3 Receive 8 CTS 4 DTR 9 RI 5 Signal ground EIA 232 parameters Baud ...

Page 37: ...dard USB Type B connector which requires a 24 V power brick or with the powered USB connector which contains 24 V power lines within the communications cable The standard USB Type B connector has the following pin functions Table 7 Standard USB connector pin assignments Pin Signal 1 Vbus 5 V dc 2 Minus data 3 Plus data 4 Ground Resident code page The code page is controlled by the fiscal printer m...

Page 38: ... per line v 12 cpi 12 dot wide character 5 dot space font B 34 characters per line v 20 cpi 8 dot wide character 2 dot space font C 57 characters per line You can choose the character size of four user defined character sets code pages or two proportional fonts The parameter ranges for user defined character sets are v 8 dot width 16 v 16 dot height 32 must be a multiple of 2 The parameter ranges ...

Page 39: ...ROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuraci...

Page 40: ...apabilities of non Toshiba Global Commerce Solutions products should be addressed to the suppliers of those products This information is for planning purposes only The information herein is subject to change before the products described become available 24 4610 SJ6 Fiscal Printer User s Guide ...

Page 41: ... to meet FCC emission limits Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operatio...

Page 42: ...9 e mail robin_lyon uk ibm com Germany Class A Statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse A EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 K...

Page 43: ...Road Building 307 Research Triangle Park North Carolina 27709 United States of America Der verantwortliche Ansprechpartner des Herstellers in der EU ist Toshiba Global Commerce Solutions Brand Manager Europe Middle East Africa 3 NEW SQUARE FELTHAM TW14 8HB Great Britain Building Floor NA Office MOBILE Tel 44 7967 275819 e mail robin_lyon uk ibm com Generelle Informationen Das Gerät erfüllt die Sch...

Page 44: ...etic interference Type A If you find this is not suitable for your use you may exchange it for a non business purpose one Russian Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission Statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take ade...

Page 45: ...ay be required to take adequate measures Electrostatic Discharge ESD Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD damage prevention Anytime a service action involves physical contact with logic ca...

Page 46: ...ción de productos en varios países a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in...

Page 47: ...Commerce Solutions representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilitie...

Page 48: ... for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human hea...

Page 49: ...rtment of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site or telephone the Washington Department of Ecology at 1 800...

Page 50: ... WebSphere Linux is a trademark of Linus Torvalds in the United States other countries or both Magellan is a registered trademark of Datalogic Scanning Inc SYMBOL a registered trademark of Symbol Technologies Inc Microsoft Windows Windows NT and the Windows 95 logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel corpora...

Page 51: ...uropean Union battery recycling statement 31 F ferrite requirement 30 fiscal memory electronic journal 19 flat panel displays 32 G general description 19 I installation instructions preparation 1 instructions installation preparation 1 J Japan Electronics and Information Technology Industries Association statement 27 Japanese Electrical Appliance and Material Safety Law statement 29 Japanese power...

Page 52: ...to order 15 SureMark SJ6 installation installing model SJ6 2 SJ6 printer installing 2 T Taiwanese battery recycling statement 31 testing the printer power on self test SJ6 12 testing Model SJ6 12 thermal paper specifications thermal paper 15 thermal print head cleaning Models SJ6 9 thermal print head Model SJ6 9 thermal printing font 21 Toshiba support site Publications xi trademarks 34 troublesho...