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roubleshooting

TROUBLESHOOTING TIPS

Before calling for service, review the following tips. It may save you time and money. 

This list includes common occurrences that are not the result of poor workmanship or 
defective materials. 

Any other servicing should be performed by an authorized service representative.

WARNING

Electrical Shock Hazard

•  Do not use an adapter.

•  Do not use an extension cord.

Failure to do so can result in death, fire or electrical shock.

PROBLEM SOLUTION 

POSSIBLE CAUSE 

Rice cooker does 
not operate

Rice is mushy, 
sticky or clumping

Rice is hard or dry

The power supply cord is not 
completely plugged into a 
working outlet. 

Plug the power supply cord into 
the electrical outlet. 

There has been a power failure. 

During a power failure, the 
time-of-day, not the countdown 
time, will appear in the display 
during a cooking program.

Another appliance was plugged 
into the same electrical outlet, 
which tripped the circuit breaker 
or blown a household fuse.

Rice was cooked with too much 
water 

Rice was rinsed or soaked before 
cooking

Pre-rinsing can cause the rice to 
crack and become mushy and 
sticky during cooking. 

Soaking before cooking softens 
the texture of rice.

Rice was not cooked with 
enough water or it was cooked 
with mineral water. 

Reset the circuit breaker or 
replace the fuse once power is 
restored. 

Reset the circuit breaker or 
replace the fuse. Plug power 
supply cord into a separate, 
dedicated circuit. 

Use less water when cooking 
rice. Once cooked, fluff rice 
immediately using a fork to 
separate the grains. 

If rinsing is required, rinse the 
rice quickly and drain as much 
water as possible. Do not allow 
rice to soak in liquid prior to 
cooking. 

Use more water when cooking 
rice. 

Soak the rice for a short time 
before cooking. 

Page 20

User Manual

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roubleshooting

Summary of Contents for TRSH01

Page 1: ...ips USER MANUAL Electric Rice Cooker TRSH01 Warning notices Before using this product please read this manual carefully and keep it for future reference The design and specifications are subject to change without prior notice for product improvement Consult with your dealer or the manufacturer for details https www toshiba lifestyle com us ...

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Page 3: ...en supervision or instruction concerning the use of the appliance by a person responsible for their safety Close supervision is necessary when any appliance is used by or near children Keep appliance and cord away from children Unplug from electrical outlet when not in use and before cleaning Allow appliance to cool before putting on or taking off parts Do not operate any appliance with a damaged c...

Page 4: ...tended use Always attach cord to appliance first and then plug cord into a wall outlet A short power cord is used to reduce the risk resulting from the cord being grabbed by children or becoming entangled in or tripping over a longer cord To disconnect set all controls to Off then remove plug from wall outlet The use of accessory attachments not recommended by Toshiba may cause injuries CAUTION To r...

Page 5: ...s you should be able to fix most of them quickly before calling service These instructions may not cover every possible condition of use so common sense and attention to safety is required when operating and maintaining this product 0 1 2 3 4 5 6 Safety Precautions 2 Product Features 5 Installation Instructions 6 Unpacking 6 Electrical Requirements 6 Location Requirements 7 Operating Instructions 7...

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Page 7: ... Cooking Pot Lid Latch Control Panel Lid Inner Lid Steam Port Lid Gasket not removable Carrying Handle Lower Housing Power Cord Accessories Serving Spatula Soup Ladle Rice Measure Steamer Basket Product Features Page 5 ...

Page 8: ...ker is used Sharing the power supply with other appliances will result in overheating Power Supply Cord NOTE This Rice Cooker has a 2 prong plug To reduce the risk of electrical shock the plug will fit into an outlet only one way If the plug does not fit in the outlet contact a qualified electrician Do not modify the plug A short power supply cord is used to reduce the risks of becoming entangled in ...

Page 9: ...ice cooker may damage or discolor nearby walls or cabinets It is recommended that the rice cooker be placed a minimum distance of 12 30 5 cm from walls or cabinets Location Requirements At least 12 30 5 cm Fire Burn Hazard Unplug immediately and do not use rice cooker if The power supply cord becomes abnormally hot during use Smoke is emitted from the rice cooker or a burning odor is detected The ...

Page 10: ...ARM CANCEL button to start the Keep Warm program The digital screen displays KEEP WARM and Keep Warm time The Keep Warm time is displayed from 0 00 to 24 00 After 24 hours in Keep Warm mode has passed the rice cooker will return to the standby mode 2 In working mode press the KEEP WARM CANCEL button to exit the working state and return back to the standby mode 3 After cooking is completed the Keep...

Page 11: ...oshiba Rice and Grain Cooker benefits from the use of Fuzzy Logic a technology that senses moisture levels to accurately cook food Cooking time and temperature are defined by the appliance Our highly intelligent Rice and Grain Multicooker automatically adjusts the heat and timing for perfect results every time IMPORTANT Do NOT place anything on or over the rice cooker lid during use Do NOT touch the...

Page 12: ...ss starch which may make the rice sticky Also cooking rice with starchy water may result in the rice burning or being improperly cooked If the water should turn white or cloudy when added to rinse free rice drain and replace the water before cooking Many recipes recommend rinsing quickly so the rice does not absorb water prior to cooking To Rinse Rice Quickly 1 Place a colander inside a larger bow...

Page 13: ...ed 3 Add measured rice to the cooking pot 4 Add water until it reaches the corresponding numbered Water Line marked on the interior of the cooking pot For example when cooking 3 measures of white rice add water to third line from the bottom of the pot To suit your personal preference the amount of liquid can be adjusted slightly no more than of the distance between the lines WHITE RICE BROWN RICE ...

Page 14: ...the heating plate Cooking Pot 8 Close the lid and then press downward until it clicks into place 9 Plug the power supply cord into a grounded 2 prong electrical outlet The rice cooker is powered ON but in standby mode no heat 10 Select desired cooking program See Controls for explanation of options 11 Press START During first use there may be a plastic odor which will dissipate after using Operatin...

Page 15: ...am the QUICK RICE light remains on and the digital screen displays the time countdown 3 After cooking is completed it will automatically change to the Keep Warm mode 4 Recommended cooking volume range 1 5 5 cups of rice 5 Add the corresponding amount of water according to the WHITE RICE water level line on the inner pan WHITE RICE 1 In standby mode press the MENU button select the WHITE RICE funct...

Page 16: ...e MENU button select the STEAM function and the STEAM light flashes 2 The default cooking time for the STEAM function is 30 minutes You can press the HR button to change it to 1 hour or press the MIN button to adjust the cooking time by minute Press it once adding a minute at a time and long press it to automatically increase it 3 After setting the cooking time press the START button to start the S...

Page 17: ...m returns to standby mode when no pressing operation for over 2 minutes 7 Quinoa and oat porridge meal functions cannot be preset 8 EXAMPLE OF HOW TO USE THE DELAY FUNCTION You want to eat dinner at 6 PM tonight You will press MENU button until you see the type of rice you want to cook Then you press PRESET button and enter the time you want the rice cooker to finish cooking Press HR button until t...

Page 18: ...sher safe Use only soft cloths with a mild dish soap solution to clean the rice cooker Do not wash either the rice cooker or its interior cooking pot in the dishwasher CLEANING THE COOKER EXTERIOR IMPORTANT Do NOT immerse the rice cooker in water Using a soft damp cloth clean the outer surfaces of the rice cooker Using a soft dry cloth thoroughly dry the outer surfaces Steam Valve IMPORTANT Clean ...

Page 19: ...h Steam Valve Cover Tab 2 Push in where indicated to release the latch and open the valve seat and steam valve cover 3 Wash the steam valve with soap and water after every use 4 Using a soft doth dry thoroughly NOTE Reinsert the steam vent gasket if it comes off when washing or drying the valve seat Page 17 User Manual Care and Cleaning ...

Page 20: ...ng in the cooker lid and then press downward to reinstall the steam valve cover CLEANING THE COOKER INTERIOR PARTS Press down on the metal lid latch to open the rice cooker cover Page 18 User Manual Care and Cleaning Tab Inner Lid Inner Lid 1 With the cover of the rice cooker open press upward on the tab to release and then pull out to remove the inner lid ...

Page 21: ... bleaching agents steel wool or other harsh scrubbing brushes to clean the cooking pot Do not use metal cooking utensils Wash the cooking pot immediately after removing rice that has been seasoned Seasonings may damage the non stick coating of the cooking pot if left in contact for any length of time 1 Wash the cooking pot using a soft cloth and a nonabrasive cleanser or a mild solution of dish so...

Page 22: ...will appear in the display during a cooking program Another appliance was plugged into the same electrical outlet which tripped the circuit breaker or blown a household fuse Rice was cooked with too much water Rice was rinsed or soaked before cooking Pre rinsing can cause the rice to crack and become mushy and sticky during cooking Soaking before cooking softens the texture of rice Rice was not co...

Page 23: ...r steam vent is dirty The plastic scoop was left in the cooking pot Rice has been reheated repeatedly Steam vent is not attached correctly Remove foreign substance and clean well Cook only rice with the proper ratio of water Soak rice for a shorter period of time Allow rice cooker to cool completely before cooking a new batch Remove foreign substance and clean well After cleaning replace both the ...

Page 24: ...ll not close unless the inner lid is attached correctly Foreign substances in the lid latch well are preventing the outer lid from latching The starch in the rice will melt during cooking and dry onto the interior of the cooking pot Check the condition of the inner lid and gasket Confirm that the inner lid is correctly seated in the cooker cover Clean both the cooking pot and rice cooker after each...

Page 25: ...C2 Light on EU Flash EU Light on C4 Light on Short circuit of bottom sensor Open circuit of upper housing sensor Short circuit of upper housing sensor IGBT sensor open circuit IGBT sensor short circuit IGBT sensor high temperature alarm Control board sending communication error Control board receiving communication error No pot prompt ERROR DISPLAY Troubleshooting 10 1 2 3 4 5 6 7 8 9 Page 23 User...

Page 26: ... of purchase and any other information pertinent to the product s return CALIFORNIA RESIDENTS ONLY California law provides that for In Warranty Service California residents have the option of returning a nonconforming product A to the store where it was purchased or B to another retail store that sells Toshiba products of the same type The retail store shall then at its discretion either repair th...

Page 27: ...verter as well as by use with accessories replacement parts or repair service other than those authorized by Toshiba This warranty does not damage caused by accident misuse shipment or other than ordinary household use This warranty excludes all incidental or consequential damages Some states do not allow the exclusion or limitation of these damages so these exclusions may not apply to you This wa...

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