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If Something Goes Wrong
Wireless networking problems
the printer. Turn the printer back on, make sure it is online,
and then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.
Wireless networking problems
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi
®
)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows
®
Help
and Support or contact your computer technician.
❖
If your computer is equipped with an internal Wi-Fi
®
adapter, verify that Airplane mode is OFF (the wireless
indicator light
will be lit).
❖
Verify that your computer can detect access points or
routers. If it can detect a Wi-Fi
®
access point or router
then it may be a configuration issue.
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi
®
adapter.
❖
If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
-
i.e., that it matches the SSID assigned
NOTE
