XSDC 601-01
10.4 Third year warranty
Valid during the third year after purchase of a new product
Only U-5000 series & U-7000 series.
Third year warranty:
Each case will be evaluated by the technical support department, and the Part(s) will be provided
under leniency circumstances. The end user will receive the defective part at an especially quoted
price by Totech EU sales department. The old part will be returned by the end user to Totech EU as
soon as the defective part is replaced with the new one.
Actual replacement is done by the end user with support from Totech technical support if needed.
Please note: all the parts needs to be shipped back to Totech Europe B.V. within 30 days of
receiving the warranty parts. If not, you will be invoiced for the normal price.
10.5 Guidelines for the RMA procedure of Totech Europe B.V.
The RMA form:
Requirement: Microsoft Excel, Email.
You can download the RMA from:
http://www.superdry-totech.com/
The purpose of this new RMA form is to make one standard form for all Totech dealers & customers.
Please provide us as much as possible details by filling in the yellow lines to speed up the process.
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Do not change, rename and/or delete any of the worksheets.
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Please fill in the, Company name, Address, Zip code, City, Country, Tel. nr., Fax. nr., Contact
person, and Email.
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Fill in ALL the yellow lines of the Complaint form starting with the first one.
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When the complaint form is filled in correctly the overview sheet will be filled in automatically.
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Use the “Save as” function in Excel to rename the form. Send the completely filled in
complaint form to our service portal at
http://service.superdry-totech.com/
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Totech Europe B.V. will only accept the Complaint form send in electronically at this stage.
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We will provide you the warranty and/or repair parts as soon as possible.
Shipping the parts to Totech Europe B.V.
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Each part must have its own complaint form attached.
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All parts must be shipped back in original packaging as much as possible, and ESD safe.
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Those parts that are returned to Totech EU without any proper packaging will not be accepted
for warranty or repair.
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Broken or damaged parts due to shipping, or bad packaging, will not be accepted for
warranty.
Send all parts to:
Totech Europe B.V.
To: Technical support department
De linge 28
8253 PJ Dronten
The Netherlands Europe
Totech Europe B.V. will not provide warranty on returned parts when the Complaint form is not filled
in correctly.
