56
Reference
57
Troubleshooting
Energy Saver
Trouble
Please check
Ref.
Page
The timer energy
saver feature is not
working
●
Did you replace the remote control batteries?
"Timer energy saver" may be canceled when the batteries are replaced.
➞
Set the timer energy saver again at the time you want to start it.
14
28
The auto energy
saver feature is not
working
●
Because the function takes several days learning the usage conditions before
starting energy saver, the amount of energy saving may be low, depending
on the frequency of use.
➞
Check the energy saver setting.
26
Deodorizer
Trouble
Please check
Ref.
Page
The deodorizer
seems to be not
working
●
Even after sitting down, you do not hear operation sounds.
➞
Sit back on the toilet seat.
●
If you hear an operation sound when you sit on the toilet seat.
➞
Clean the deodorizing filter.
11
33
A strange odor is
emitted
●
Are you using an air freshener or deodorizer that you purchased separately?
Doing so may reduce the effectiveness of the NEOREST deodorizer or
cause strange odors.
➞
Remove the air freshener or deodorizer.
-
The deodorizer is not
working
●
Is "Deodorizer" set to "OFF"?
➞
Set to "ON".
42
Sanitary
Trouble
Please check
Ref.
Page
The soft light,
bowl light and
CLEAN indicator
do not light up
●
Is the setting "OFF"?
➞
Set to "ON".
●
If the CLEAN indicator LED is not lit, it is time to replace the component that
generates "". Consult the installer, seller or the contact listed on the
back cover of this manual.
44
Back
cover
The pre-mist sprays
out spontaneously
●
When body sensor A detects someone, the pre-mist is sprayed.
●
When the cleansing feature (rear and front cleansing etc,) is not used for
about 8 hours, mist is sprayed on the bowl unit automatically.
11
20
The Clean Light
illuminates the inside
of the toilet bowl
(SN996MX only)
●
When the cleansing functions have not been used in 10 hours, the Clean Light
lights up.
20
The toilet bowl
surface repels water
or tends to get dirty
(SN996MX only)
●
The toilet bowl surface needs to be cleaned.
➞
Clean with a toilet brush or the like using commercially available
hydrochloric acid-based or inorganic acid-based detergent.
For daily cleaning, use neutral detergent.
●
Is "Auto open/close (lid)" set to "OFF"?
➞
When "Auto open/close (lid)" is set to "OFF", Clean Light does not work
while the lid is open.
32
40
Others
Trouble
Please check
Ref.
Page
Water is leaking
from the plumbing
connections
●
If any nuts in a connection are loose,
fi
rmly tighten them with a tool such as a
monkey wrench.
➞
If the water leak does not stop, close the shutoff valve and consult the
contact listed on the back cover of this manual.
-
The display on the
remote control goes
out
●
The display goes out when no button on the remote control is pressed for
about 60 seconds or more.
14
17
The top unit is
unstable
●
There is clearance between the toilet seat cushion and the bowl unit for
activating the seat switch. When you sit on the toilet seat, the toilet seat
subsides slightly to activate the seat switch.
11
The top unit makes a
sound
<When moving away from the bowl unit after use>
●
You may hear the sound of the remaining water being drained.
<When not using the product>
●
When the cleaning feature is not used for about 8 hours, you may hear the
sound of auto wand cleaning.
-
20
Water splashes up
when using the toilet
●
The water in the bowl unit that is used to mask the smell of excrement is the
cause of the splashing.
➞
Adding a layer of toilet paper on the surface of the water can slightly
dampen splashing.
-
When cleansing, you
hear a squishing
sound underneath
the
fl
oor
●
Flush the toilet and check for sounds coming from the discharge pipe. Use a
device that maintains the necessary toilet water level.
-
When
fl
ushing, you
hear a gurgling
sound
●
When the toilet is
fl
ushed together with waste material, the sound is a result
of air, waste material and water being pulled through the system.
-
The LEDs on the main
display are
fl
ashing
(SN996MX only)
●
When the POWER LED (blue) and ENERGY SAVER LED (orange) on the
main display are
fl
ashing, it is time for parts replacement. Consult with us (See
the contact information on the back cover).
Back
cover
