Toto NEOREST SE Instruction Manual Download

Page: 27 / 126

Identifying the problem

Rear wash, soft wash, front wash or warm air dryer does not work

on the remote control does not work.

on the main unit

work?

If the seat sensor does
not detect a person, these
functions will not work.
Please sit on the seat
when con

rming these

operations.

If it works

The remote control signal might not
be being received.

Follow the instructions in "Is the remote
control working? " to check whether it is
working.

See page 49.

If it is not working

Conditions might be preventing the seat
sensor from functioning properly. Is the seat
sensor covered or dirtied by debris or water
droplets, for example? Check the position
of the seat sensor and remove or clean
whatever is blocking it.

See pages 10 and 19.

The seat sensor might not work depending
on how a person sits or the colour and fabric
of their clothing. Sit on the seat fully and
raise clothing so that the sensor can detect
skin.

Does the wand extend
when you press the remote

control

or other

buttons?

If the wand extends but washing
water does not come out or is very
weak

Water might not be supplied to the
NEOREST.

Is the water cut off? Press

and wait for

the water to turn on again.
Is the water shut-off valve closed? Turn the
water shut-off valve anticlockwise to open.

See pages 10 and 17.

Is the water

lter in the drain valve blocked?

Clean the drain valve with built-in water

lter.

See page 38.

If the wand does not extend

The seat sensor might be
continuously detecting the
presence of a person, causing it to
retract as a safety measure.

If a person sits continuously for about two
hours, rear wash, front wash and soft wash
stop operating as a matter of safety. Leave
the seat once and then sit down to use these
functions again.
If water droplets or grime are on the seat
sensor, the seat sensor might falsely detect
the continuous presence of a person.
Check the position of the seat sensor and
remove or clean whatever is blocking it.

See pages 10 and 19.

If the seat sensor is covered by a plastic bag
or similar materials, for example, the seat
sensor might falsely detect the continuous
presence of a person. False detection might
also occur if a seat or lid cover or an infant
seat is attached and left on the unit.
Remove the seat or lid cover or whatever
is covering the seat sensor. Always remove
infant seats, for example, after using them.

If the wand does not extend

Have you been using it
continuously?
Rear, soft and front washing stop
automatically about 5 minutes after
pressing the button. The indicator
in the main display section blinks
for about a minute while water is
being warmed.

Wait until the indicator in the main display
section lights and press the button again.

Trouble

Tests and results

Solutions

roubleshooting

Flushing does not work

The toilet

ushing does not start.

Does the toilet

ushing start

by using the remote control?

If the toilet

ushing does not start

Water might not be supplied to the
toilet.

Is the water off?
Wait for the water to turn on again.
Even during a water outage, you can

ush

the toilet by pouring in water from a bucket,
for example.

See page 44.

Is the water shut-off valve closed?
Open the water shut-off valve fully.

Is the button being pressed
continuously?

The 6L FLUSH/3L FLUSH button cannot
be used continuously. It takes about ten
seconds until it can be

ushed again. Wait a

moment and press the button again.

Flushing does not happen automatically (automatic

ushing fails).

Does a "

" appear above

"FLUSH" on the back of the
remote control?

If "

" is lit

Conditions might prevent the seat and body
detection sensors from functioning properly.
A sensor might also be falsely detecting the
continuous presence of a person. Are debris
or water droplets, for example, covering a
seat or body detection sensor? Check the
seat and body detection sensors and remove
any dirt or grime.

See pages 10, 11, 19 and 26.

After automatic toilet

ushing or

ushing by

remote control, automatic toilet

ushing will

not occur for about 60 seconds. Use the
remote control to

ush the toilet again during

this period.
If the amount of time spent sitting on the seat
(or time spent standing in front of the toilet to
urinate) is six seconds or less, the toilet will
not

ush automatically.

See page 26.

In addition, check that conditions do not
make it dif

cult for the seat and body

detection sensors to detect a person.

See pages 10, 19 and 26.

Sometimes

ushing does not occur

automatically when a person is standing in
front of the toilet. Move away from the toilet
and wait about 3-5 seconds.

See page 26.

In addition, check that conditions are not
causing the seat and body detection sensors
to falsely detect the continuous presence of
a person.

See pages 10, 19 and 26.