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5-1. Error Indicators
(1) Recoverable errors
Check the recovery conditions. The printer can be recovered while maintaining its current status.
Error description
POWER
ERROR
Recovery condition
Thermal head high
temperature detection
error
Flashes at
1-second
intervals
Off
The printer recovers automatically when the thermal head cools.
Paper near end
On
Flashes at
4-second
intervals
The printer recovers when you set a new paper roll and close the cover.
Cover open error
On
On
The printer recovers when you close the cover.
Paper out error
On
Flashes at
1-second
intervals
The printer recovers when you set a new paper roll and close the cover.
(2) Unrecoverable errors
Turn the printer off, check the recovery conditions, and then turn the printer back on.
If the same error occurs after you turn the printer back on, the printer needs to be repaired.
Error description
POWER
ERROR
Cause
Recovery condition
Cutter error
Off
Flashes at
0.25-second
intervals
Paper cutting in progress error
After you restart the printer, the
printer recovers when the mobile
cutter returns to its home position.
(Note 3, 4)
Flash memory error
Off
Flashes at
1-second
intervals
Flash memory access error
-
RAM error
Off
Flashes at
2-second
intervals
RAM access error
-
Head thermistor error
Off
Flashes at
3-second
intervals
Detection of head thermistor
error
-
Power voltage error
Off
Flashes at
4-second
intervals
Detection of power voltage error
Check the condition of the power
supply, and restart the printer.
Note 1: If an unrecoverable error occurs, turn the power off immediately.
2: A power voltage error may be a result of a power supply malfunction.
3: If the paper is jammed, turn the power off, clear the jammed paper, and then turn the power back on.
For details, see section 6-2, “Removing Paper Jams”.
4: If the mobile cutter cannot return to its home position or the printer cannot perform initial operations,
manually unlock the cutter. For details, see section 6-3, “Releasing the Cutter Lock”.
If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.
5. Troubleshooting
