Still having problems?
If the unit is under warranty, you may ship your rice cooker to a Town service center for a full repair and
diagnostic.
with the following information.
We will follow up with return instructions.
Model number
1.
Serial number
2.
Brief description of the problem
3.
Name & address the unit will be shipping from
4.
Name & return address to send repaired unit (if different from above)
You will need to pay to ship the unit to Town in Brooklyn, NY.
We'll take care of the rest.
Repair times vary. Please allow up to a month for repairs.