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Chapter 13
Industrial Product Warranty
13.1. No-charge warranty Period
The free of charge warranty period shall be "less than 1 year after installation in your company or your
customers" or "less than 18 months after shipment from the factory or storage warehouse," whichever comes
first.
In the case of repair, overhaul or other maintenance by Toyo Denki or a company designated by Toyo Denki,
the warranty period for the parts concerned shall be for one year from the date of acceptance inspection.
13.2. Warranty Scope
13.2.1.
Problem diagnosis
As a general rule, initial diagnosis in the event of product failure should be performed by your company.
However, if you request initial problem diagnosis, it can be performed on your behalf by Toyo Denki or a member
of our service network.
Please note that if Toyo Denki is not responsible for the cause of the failure, a fee will be charged for the
initial diagnosis.
13.2.2.
Repair
Repair, part replacement, and onsite repair shall be provided free of charge.
However, this shall not apply in the following cases:
①
When the problem is a result of improper product handling, conditions, environment, usage method, etc.,
by you or your customer
②
When the problem was caused by a system designed by you or your customer
③
When the problem was caused by deficiencies in a program created by you or your customer
④
When the problem originated in something other than the delivered product
⑤
When the problem was caused by modification performed without the prior approval of Toyo Denki
⑥
When the problem was caused by repair or modification performed by someone other than Toyo Denki or a
company designated by Toyo Denki
⑦
When the problem was caused by a force majeure such as a natural disaster, fire, or accident.
⑧
Other cases where Toyo Denki is not responsible for the cause of the problem
⑨
The no-charge warranty period has expired
13.3. Disclaimers
Irrespective of whether the no-charge warranty period is in effect, this warranty shall not compensate you or
your customer for any damages that are not the responsibility of Toyo Denki, or for any lost opportunity, lost
profit, secondary damages, or accident due to the failure of the Toyo Denki product concerned.
Moreover, compensation shall not be provided relating to articles other than the Toyo Denki product concerned.
13.4. Repair period after product discontinuation
Once the product has gone out of production, Toyo Denki will continue to provide repair service for the product
for a period of seven years.
However, please note that the procurement of electronic components for the product may become difficult during
that time, and repair may not be possible.
