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FAQ

Solutions to common problems during setup or use are provided here for reference. Follow the steps in the provided link to solve your problem. 
If problems still exist, contact us: 

https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn't find Deco”?

Refer to the guide 

https://www.tp-link.com/support/faq/2239/

 or follow the video 

https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn't find another Deco”?

Refer to the guide 

https://www.tp-link.com/support/faq/1447/

 or follow the video 

https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

Refer to the video 

https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

Refer to the guide 

https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

Refer to the guide 

https://www.tp-link.com/support/faq/1454/

Q6. How can I find a suitable spot for my Deco?

Refer to the guide 

https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn't working properly?

Refer to the guide 

https://www.tp-link.com/support/faq/1456/

Summary of Contents for deco W7200

Page 1: ...User Guide Tri Band Mesh Wi Fi 6 System Whole Home Mesh Wi Fi 6 System Superior Mesh Wi Fi Everywhere 1910013126 REV1 0 1 2022 TP Link ...

Page 2: ...6 Dashboard 7 Check Deco Status 8 Manage Connected Devices 9 Create New Networks 10 Wi Fi Detective 12 Remove Reboot Deco 13 HomeShield 14 Wi Fi Settings 15 Blacklist 16 Online Update 17 Advanced Features 18 WPS 23 Weekly Monthly Reports 24 Managers 25 FAQ 26 Authentication 27 ...

Page 3: ... tp link com Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https www tp link com support Videos about how to configure the Deco can be found on the Setup Videos page at https www tp link com support setup video deco Speed Coverage Device Quantity Disclaimer Maximum wireless signal rates are the physical rates der...

Page 4: ...ting up Pulse Green Deco is upgrading firmware Solid Green Deco is all set up and connected to internet Pulse Red The satellite Deco is disconnected from main Deco Solid Red Deco has an issue Gigabit Ethernet ports For connecting Deco to your modem the Ethernet outlet or other internet devices Reset Button Press for 1 second and release to reset Deco to factory default settings The light changing ...

Page 5: ...d install the Deco app Scan the QR code below or go to Google Play or the Apple App Store to download the Deco app Install the app on your Android or iOS smartphone or tablet 2 Log in or sign up with TP Link ID Open the app Use your TP Link ID to log in If you don t have a TP Link ID sign up first Note If you forgot your login password tap Forgot password The Deco app will guide you through the re...

Page 6: ...6 Set up internet connection Select the internet connection type and enter the information If you are not sure contact your internet service provider 4 Connect Deco to your modem Power off your modem Connect your Deco to the modem and power them both on If you don t have a modem connect the Ethernet outlet directly to your Deco ...

Page 7: ...ntinue the setup 9 Setup complete Your Deco network is now up Add more Decos or complete the setup and connect all devices to the Deco network 7 Create your Wi Fi network Set a network name and a password These will be the name and password you use to connect your devices to Wi Fi ...

Page 8: ...nd follow app instructions to complete the setup Add More Decos After created a Deco network you can add more Deco units into the network to expand the Wi Fi coverage and manage them conveniently on your Deco app After the setup you can find the added Decos by tapping ...

Page 9: ... you can get an overview of the network status customize your home network with enhanced security using a kit of features built to TP Link HomeShield and set up various advanced features Tap to get an overview of the network status Tap to enter the HomeShield page for enhanced security Tap for more features ...

Page 10: ...ge you can check the working status of all the Decos check the Deco details change or customize the location and more Tap the Deco unit to change or customize the location Tap to check all Deco s status Tap a Deco unit to check the details ...

Page 11: ...cted Devices In the Overview page you can check the working status of all the connected devices view the device details or change the device settings Tap Belongs to to add a unique profile for the device and manage its online activities Tap to manage the device settings ...

Page 12: ... the Deco app with one account You can also help family or friends by managing their network on your Deco app Two methods are provided as below to create a new network from the Overview page or the Menu page Method 1 Create a new network from the Overview page Tap Create New Network Then follow the app instructions to complete the setup ...

Page 13: ...ate different Deco networks bound to your TP Link ID and manage them conveniently from the Deco app with one account You can also help family or friends by managing their network on your Deco app Two methods are provided as below to create a new network from the Overview page or the Menu page Method 2 Create a new network from the Menu page ...

Page 14: ...ive helps you discover all devices connected to the current Deco Wi Fi network and identify potential risks In the OverView page tap to open the Menu Tap to find all devices connected to the current Wi Fi network Tap Wi Fi Detective ...

Page 15: ...he Deco app Follow the steps below Tap to remove or reboot the Deco Note If the LED light of Deco does not turn pulsing blue after tapping Remove refer to Appearance to use the reset button to reset it Tap to check all Deco s status Tap a Deco unit to enter the details ...

Page 16: ...sic and Pro features here Scan Examine your network regularly to identify the potential risks thus improving your network performance and security Real Time Protection Real Time Protection is for Pro users only There are three ways to ensure your home network and your IoT devices remain safe 1 block malicious websites protect your home network and applications against external attacks and eliminat...

Page 17: ...parate network for guests to guarantee the security and privacy of your main network and shake your device to share the network details easily with family and friends Manage your main network eg change your Wi Fi network name and password Tap Wi Fi Enable guest network Shake to share your network ...

Page 18: ...klist to avoid devices added on the blacklist to access to your network ensuring the safety of your personal information shared in the network Tap Blacklist Add clients to blacklist Add other devices to blacklist Manage blacklist ...

Page 19: ... better and more stable network performance Always update your Deco to the latest firmware version when prompted in the Deco app Tap Update Deco Follow app instructions to update your Deco to the latest version Tip If the firmware update fails please reboot the main Deco move the Satellite Deco closer to the main Deco then try to update again ...

Page 20: ...evice set up port forwarding rules to make your local computers accessible to other devices over the internet enable TP Link DDNS SIP ALG fast roaming and beamforming control Deco s LED change the working mode and configure the notification settings Tap Advanced View IPv4 details or change the internet connection type Enable IPv6 to set up an IPv6 internet connection Add IPv6 firewall rules to all...

Page 21: ...IP address confict Change DHCP server settings Enable IPTV VLAN mode to support IPTV services Enable MAC Clone if Deco fails to connect to the internet Tip For more about MAC Clone refer to https www tp link com support faq 2925 ...

Page 22: ...asily Set up port forwarding rules to enable devices in your network accessible over the internet with safety Register a TP Link DDNS domain name to access your router and local servers using a domain name Enable SIP ALG to communicate with SIP Session Initiation Protocol servers via NAT ...

Page 23: ... Fast Roaming to allow your wireless devices to switch connection to different Decos seamlessly Enable Beamforming to concentrate Wi Fi signal towards connected devices for stronger connections Toggle off LED to turn off the light on Deco Configure the Night Mode to turn off the LED light at bedtime only ...

Page 24: ...ervation Port Forwarding and DHCP server are not available Set connection alerts to receive notifications once the clients connect to or disconnect from Deco Set notifications to receive alerts in the notification bar Note If the Notifications option shows Disabled go to Settings Notifications on your mobile device to enable it ...

Page 25: ... helps you to quickly and securely connect a client to a network with a tap without entering any password Tap WPS Tap the WPS icon on Deco app and then on your client Your device connects to the network successfully if shown as below ...

Page 26: ...ekly Monthly Reports Review the weekly or monthly usage reports such as security threats and total connected network devices each day Tap Reports View weekly monthly reports Tap to enable or disable reports ...

Page 27: ...5 Managers Add friends and family members to help manage your network Each manager should have their own TP Link ID Tap Managers Remove managers Set privileges for managers Add other accounts as managers ...

Page 28: ...r Deco Refer to the guide https www tp link com support faq 1447 or follow the video https youtu be iVgDzoo16T4 Q3 What should I do if I fail to configure the main Deco and get stuck on Testing Internet Connection Refer to the video https youtu be OSUrGdWH i0 Q4 What should I do if my wireless devices cannot connect to Deco Refer to the guide https www tp link com support faq 2718 Q5 What should I...

Page 29: ...ul interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television...

Page 30: ...rity to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This device and its antenna must not be co located or operating in conjunction with any other antenna or transmitter To comply with FCC RF exposure compliance requirements this grant is applicable to only Mobile Configurations The...

Page 31: ...o an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired o...

Page 32: ...50 5250 MHz est réservé uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between ...

Page 33: ...清潔劑或濕布進行清潔 注意防潮 請勿將水或其他液體潑灑到本產品上 插槽與開口供通風使用 以確保本產品的操作可靠並防止過熱 請勿堵塞或覆蓋開口 請勿將本產品置放於靠近熱源的地方 除非有正常的通風 否則不可放在密閉位置中 不要私自拆開機殼或自行維修 如產品有故障請與原廠或代理商聯繫 限用物質含有情況標示聲明書 設備名稱 Equipment name AX3600 Whole Home Mesh Wi Fi 6 System 型號 型式 Type designation Type Deco X3600 Deco W7200 單元 Unit 限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 Lead Pb 汞 Mercury Hg 鎘 Cadmium Cd 六價鉻 Hexavalent chromium Cr 6 多溴聯苯 Po...

Page 34: ... restricted substance corresponds to the exemption Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам нормативних документів та вимогам що передбачені чинними законодавчими актами України Safety Information Keep the device away from water fire humidity or hot environments Do not attempt to disassemble repair or modify the device If you need service please contact us...

Page 35: ...ion of the symbols on the product label Symbol Explanation DC voltage Class II equipment Caution Operator s manual Polarity of output terminals Energy efficiency Marking Indoor use only RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment WEEE This means that this product must be handled pursuant to European directive 2012 19 EU in order to be rec...

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