2
Test your Internet connection using a web browser and type in a valid URL
(for example, http://www.tp-link.com).
http://www.tp-link.com
Enjoy!
1
Q1. What can I do if I cannot access the Internet?
Frequently Asked Questions (FAQ)
Q4. What can I do if I forget my web Management page password?
A. Restore the modem to its factory default settings and use the default admin (all lowercase) for both user
name and password to log in.
A. With the modem powered on, press and hold
the
Reset
Button on the rear panel of the
modem until all LEDs turn on momently.
Q3. How do I restore the modem to its factory default settings?
Reset Button
Press & Hold 5 seconds
A3. Try to log in to the web management page of the modem using the default address at
http://192.168.100.1. If you can, try the following answers. (If you can not, please refer to Q2 and
then try to access the Internet again).
A4. Restore the modem to its factory default settings and reconfigure your modem following the instructions
in this Quick Installation Guide.
A5. Contact our Technical Support if the problem persists.
Connecting the Internet
Q2. How can I access the management page?
Confirm your computer is well connected to the modem.
If the computer is set to a static or fixed IP address, change the setting to obtain an IP address automatically.
Step 1: Configuring the PC
Open your web browser, input
192.168.100.1
in the address bar then press
Enter
. After a few seconds,
a small window will come out asking for username and password, both are
admin
in factory settings.
Then you could log in to the web management page correctly.
Step 2: Login
A1. Use another web browser and try again.
A2. Reboot your TC-7610 and try again.
A3. Disable then re-enable the network adapter being used.
LED Indicators
Power is off.
Power is on.
The LAN port is not connected.
The LAN port is connected.
The modem is scanning for a downstream channel.
The modem is synchronized with more than one channel.
The modem is synchronized with one channel.
The modem is scanning for an upstream channel.
The modem is synchronized with more than one channel.
The modem is synchronized with one channel.
Internet service is not available.
Internet service is available.
The modem is initializing.
Indication
Name
Off
Off
Off
On
White
Flashing
On
Off
Flashing
Green
White
Green
Flashing
Status
Off
On
Downstream
Upstream
Internet
LAN
Power
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MAC:XXXXXXXXXXXX
S/N:XXXXXXXXXXXXX
The initialization is not started, or has failed.
The initialization is not started, or has failed.
Note
：
If the login page does not appear, please try the following answers.
Reset
LAN
Cable
Power
Reset
The LAN port is sending or receiving data.
Flashing
Contact your ISP (Comcast, Time Warner Cable, COX, Charter, Cablevision and so on) to
activate the TC-7610. During activation, you will need your account information, the serial
number and MAC address which can be found on the product label of the modem.
Note: If the Internet is not accessible, contact your ISP and make sure that the TC-7610 is activated.
For advanced configuration, log in to the web-based management at 192.168.100.1, and enter
admin
(all lowercase) for both username and password.
Note: If your ISP is Comcast, you can activate as follows:
1. Open a web browser. You should be automatically redirected to the Comcast Xfinity Activation
page. If not, go to
www.comcast.com/activate
.
2. Follow the on-screen instructions to activate the TC-7610. Make sure you have your account
information ready.
If you are unable to activate your modem, call Comcast Xfinity customer service at
1-800-XFINITY
(1-800-934-6489).
The product should be connected to cable distribution system that grounded (earthed) in accordance with
ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93 - Grounding of Outer
Conductive Shield of a Coaxial Cable.
Safety Information
©2015 TP-LINK
A2. Contact your ISP to make sure the modem is activated.
A1. Make sure the coaxial cable, Ethernet cable and power adapter are plugged in correctly.
