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• Restart the modem and the router.
1 ) Power off your modem and the router, and leave them off for 1 minute.
2 ) Power on your modem first, and wait about 2 minutes.
3 ) Power on the router, and wait another 1 or 2 minutes and check the Internet
access.
• Reset the router to factory default settings and reconfigure the router.
• Upgrade the firmware of the router.
• Check the TCP/IP settings on the particular device if all other devices can get internet
from the router.
If the IP Address is 0 0 0 0, please try the methods below and try again:
• Make sure the physical connection between the router and the modem is proper.
• Clone the MAC address of your computer.
1 ) Visit
http://tplinkwifi.net
, and log in with the username and password you set for
the router.
2 ) Go to
Advanced
>
Network
>
Internet
, select
Clone Current Device MAC
and
click
SAVE
.
Tips:
• Some ISP will register the MAC address of your computer when you access the Internet for the first time
through their Cable modem, if you add a router into your network to share your Internet connection, the ISP will
not accept it as the MAC address is changed, so we need to clone your computer’s MAC address to the router.
