Section 9 – Warranty
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Section 9. – Warranty
TPS Pty. Ltd. guarantees all instruments and sensors to be free from defects in material and
workmanship when subjected to normal use and service. This guarantee is expressly limited to the
servicing and/or adjustment of an instrument returned to the Factory, or Authorised Service
Station, freight prepaid, within twelve (12) months from the date of delivery, and to the repairing,
replacing, or adjusting of parts which upon inspection are found to be defective. Warranty period
on sensors is three (3) months.
There are no express or implied warranties which extend beyond the face hereof, and TPS Pty.
Ltd. is not liable for any incidental or consequential damages arising from the use or misuse of this
equipment, or from interpretation of information derived from the equipment.
Shipping damage is not covered by this warranty.
PLEASE NOTE
A guarantee card is packed with the instrument or sensor. This card must be completed at the time
of purchase and the registration section returned to TPS Pty. Ltd. within 7 days. No claims will be
recognised without the original guarantee card or other proof of purchase. This warranty becomes
invalid if modifications or repairs are attempted by unauthorised persons, or the serial number is
missing.
PROCEDURE FOR SERVICE
If you feel that this equipment is in need of repair, please re-read the manual. Sometimes,
instruments are received for "repair" in perfect working order. This can occur where the sensor(s)
simply requires cleaning or replacement or some other field serviceable event.
TPS Pty. Ltd. has a fine reputation for prompt and efficient service. In just a few days, our factory
service engineers and technicians will examine and repair your equipment to your full satisfaction.
To obtain this service, please follow this procedure…
Return the instrument AND ALL SENSORS to TPS freight pre-paid and insured in its original
packing or suitable equivalent. INSIST on a proof of delivery receipt from the carrier for your
protection in the case of shipping claims for transit loss or damage. It is your responsibility as the
sender to ensure that TPS receives the unit.
Please check that the following is enclosed with your equipment:
•
Your Name and daytime phone number.
•
Your return street address.
•
A description of the fault. (Please be SPECIFIC.)
(Note: "Please Repair" does NOT describe a fault.)
Your equipment will be repaired and returned to you by air express where possible.
For out-of-warranty units, a repair cost will be calculated from parts and labour costs. If payment is
not received for the additional charges within 30 days, or if you decline to have the equipment
repaired, the complete unit will be returned to you freight paid, not repaired. For full-account
customers, the repair charges will be debited to your account.
