ISG/MANU/06001i1
TrackMan™ “TMAN II” Hardware Operating Manual
Issue 1, March 2006
Page 17 of 20
5 Troubleshooting
Problem
The TrackMan™ application software is not able to communicate with
the Radar Unit.
Step 1
Is the USB cable connected to both the TrackMan™ Radar Unit and the
computer and is the power supply to the radar turned on/the battery charged?
Step 2
Is there a USB hub between the computer USB port and the TrackMan™
Radar Unit. If yes, remove it.
Step 3
Try to unplug the USB cable or the power cable at the radar end, wait a
couple of seconds, and re-insert it again.
Step 4
Consult the TrackMan™ application software diagnostic tools for more help
Problem
The TrackMan™ Radar Unit does not seem to level correctly
Step 1
Is the power cable/battery and USB cable connected to the TrackMan™
Radar Unit?
Step 2
Make sure the AC adaptor for the radar is turned ON?
Or that the battery is charged?
Step 3
Does the green light appear in the Power LED?
Step 4
Has the motors reached its end stops? If yes re-position the radar at a more
leveled place.
Step 5
Are the motors trying to move the legs but nothing happens? Maybe the legs
need some cleaning and grease.
Problem
No triggering occurs when a golf ball is launched
Step 1
Make sure that the power to the TrackMan™ Radar Unit is turned on and the
radar is properly leveled.
Make sure that the golf ball is being launched from the indicated area shown
in the TrackMan™ application software.
Step 2
Exit the TrackMan™ application software and reboot the computer and try
again.
Step 3
Consult the TrackMan™ application software diagnostic tools for more help
