©Traitel Telecommunications Pty Ltd 2012
Telephone: (61) (2) 9032 2700
Web:
http://www.traitel.com.au
Email:
customer-service@traitel.com.au
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6.0 Troubleshooting
If your TT11 VoIP Router TA is not functioning properly, you can refer to this chapter first for
sample troubleshooting before contacting TraiTel. This can save you time and effort but if
the issues are not covered here please call or send an email to
customer-
service@traitel.com.au
.
ISSUE
RECOMMENDED ACTION
I forgot my TT11 VoIP Router TA
log in and/or password.
1.
Try the default log in and password, please
refer to Chapter 5.1
2.
Restore the TA to its factory default settings by
holding the Reset button on the back for 6
seconds or more.
None of the LEDs are on when I
turn on the TT11 VoIP Router TA.
1.
Check if the power cord is connected properly.
2.
Check if there is AC power coming from the
power outlet.
Why can’t I ping any PC on the
LAN?
1.
Check the LAN LED on the front panel. The LED
should be lit on the port that has a PC
connected. If it is off, check the cables between
your TT11 and the PC.
2.
Verify the IP address and subnet mask are
consistent between the router and the
workstations.
Why can’t I dial my friend’s SIP
number?
1.
Check the Registrar server domain name/IP
address and outbound proxy domain name/IP
address (under SIP settings in the configuration
menu). Ensure you have the correct name or IP
address.
2.
Check the LED display on the front panel of the
TT11 to see if the SIP Reg LED is lit. If it is not
lit, use a web browser and access the
configuration menu. Make sure that the
Registrar server domain name/IP address is
correct.
3.
Check the Register status under SIP account
settings in the configuration menu (from the
web browser). If your status is unregistered, it
means you do not have a SIP account. Contact
Your SIP service provider to get an account.
Why isn’t my firmware updating?
1.
Your TT11 VoIP Router TA automatically
detects new firmware when you plug in the
power. If a new version is available the TA will
automatically update the firmware.
2.
Check the FTP address is correct.
