149
TRAK Machine Tools
Southwestern Industries, Inc.
ProtoTRAK SMX, K2, K3 & K4 & Retrofit Safety, Installation, Maintenance, Service and Parts List Manual
9.0 Introduction to Self-Service
The objective of this section of the manual is to allow the user of the ProtoTRAK Control to resolve the majority of
potential service problems.
This manual assumes that the user is not experienced with CNC troubleshooting and repairs. Special tools are not
required for the procedures described in the manual.
Please see Sections 3, 4 and 5 for in depth troubleshooting, diagnostics and procedure sections of the manual.
9.1 When You Have a Service Problem
TRAK Machine Tools recommends that you consult this manual or our web site first. Often it will be possible for you to
resolve the problem yourself or isolate the problem to a particular cause.
Your next step is to contact the SWI Customer Service Group for assistance.
9.1.1 Communication with the SWI Customer Service Group
SWI Service Department Direct Line: (800) 367-3165
Web Address – www.trakmt.com
This phone line rings directly into the SWI Customer Service Group. If a Customer Service Representative (CSR) is not
available within the first few of minutes, your call is transferred into our voice mail system.
Our voice mail is continuously monitored. If you have an emergency, indicate this in your message. Our Service Voice
Mail box number is 555.
SWI Service Department Direct Fax number (310) 886-8029
Customer Service Group hours:
Monday - Friday 7:00 AM to 4:30 PM Pacific Time.
SWI observes a normal holiday schedule.
