TransAct ITHACA 9800, Maintenance Manual

Page 1: ...Food Safety Terminal Maintenance Manual P N 100 13732 Rev B...

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Page 3: ...100 13732 Rev B Page i Change History Rev A Initial version August 2014 Rev B Updated FCC and Canadian interference statements October 2014...

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Page 5: ...may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to...

Page 6: ...adiated power e i r p is not more than that necessary for successful communication The maximum power output plus maximum antenna gain of the EUT is 4 5W m2 Limit is 10W m2 Le pr sent appareil est conf...

Page 7: ...Y FROM ANY ERRORS OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT TransAct cannot guarantee that changes in software and equipment made by other manufacturers and referred to...

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Page 9: ...rt 5 Warranty Information 5 Return Materials Authorization and Return Policies 6 Shipping Printers 6 Sales Support 6 Contact Information 7 Safety Precautions 9 Important Safety Precautions 11 General...

Page 10: ...er Assembly Lower 97 12450 47 Base Plate Assembly 97 12471 49 Side Frame Assembly Left 97 12475 51 Side Frame Assembly Right 97 12479 52 PCB Enclosure Touchscreen Assembly 97 12540 53 Display Touchscr...

Page 11: ...100 13732 Rev B Page 1 Chapter 1 Introducing your Ithaca 9800 Printer...

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Page 13: ...mance of food service labeling including Large easy to read 9 7 inch touch screen Internet capable via Ethernet or Wi Fi Connects to back office systems Integrates with current restaurant management s...

Page 14: ...haca 9800 printer It provides the following information to support your maintenance efforts Warranty and technical support information Specifications and functionality description Disassembly procedur...

Page 15: ...com Telephone Technical Support Live telephone support is available by contacting TransAct or one of its regional affiliates via the contact information listed in this section To help us serve you fas...

Page 16: ...turned in the original packing material Do not return any accessories unless asked to do so by a support technician Write the RMA number clearly on the outside of the box Shipping Printers Be sure to...

Page 17: ...57 8922 Web Site www transact tech com European Service Operations 7 Wood View Broomhouse Lane Industrial Estate Edlington Doncaster DN12 1EQ UK Telephone 011 44 1709772500 Fax 011 44 1709772505 Asia...

Page 18: ...About Your Ithaca 9800 Printer Page 8 100 13732 Rev B...

Page 19: ...100 13732 Rev B Page 9 Chapter 2 Safety Precautions...

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Page 21: ...ct the printer power cord to an independent power source that is not shared by other equipment or appliances Make sure that the power plug is securely and completely inserted into the power source Do...

Page 22: ...f the printer emits smoke unusual odors or makes noises leaving it could cause a fire or serious electrical shock or damage to the printer Switch the printer off immediately disconnect the power plug...

Page 23: ...ty Precautions 100 13732 Rev B Page 13 Note Do not rapidly switch the printer off and on This could damage the printer After switching the printer off wait at least 5 seconds before switching it on ag...

Page 24: ...Safety Precautions Page 14 100 13732 Rev B...

Page 25: ...100 13732 Rev B Page 15 Chapter 3 Ithaca 9800 Specifications and Requirements...

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Page 27: ...inch color display Standard 2 36 inches 60mm wide direct thermal printer for printing prep and discard by date information Top of form sensor also acts as label out sensor Capable of printing on vario...

Page 28: ...ed to minimize spillage susceptibility Easy label loading Spill proof by design Label tear off both std and optional tear off in both upwards and downwards direction Capable of printing bar codes incl...

Page 29: ...8 45 230 12 253 74 Weight approx 10 lbs 4 54 kg Interfaces USB 2 0 Type A 10 100 BASE T Ethernet Wi Fi Bluetooth v4 0 Printing Characteristics Printing method Thermal monochrome Resolution 8 dots mm 2...

Page 30: ...ment that meets the temperature and humidity conditions described below Temperature Typical Operating 5 to 50 C 41 122 F Storage Shipping 10 to 50 C 14 122 F Humidity Operating 10 to 90 RH non condens...

Page 31: ...in the USB Specification The standard USB Type A connector has the following pin functions Pin Signal 1 Vbus 5 V dc power for external devices 500mA 2 Minus data 3 Plus data 4 Ground Note The standar...

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Page 33: ...100 13732 Rev B Page 23 Chapter 4 Installation and Setup...

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Page 35: ...cies on page 6 for information on what to do if you have to return your printer for repair Set Up the Printer Make sure that there is sufficient space around the printer for access to the touch screen...

Page 36: ...nstallation and Setup Page 26 100 13732 Rev B A startup screen is displayed while the unit is powering up In the event that at least one printer mechanism is not connected an error message is generate...

Page 37: ...r 1 Front terminal door swings upward to provide access to label rolls and printer mechanisms 2 Touch screen display contains configured food items and categories as well as HELP system displays and m...

Page 38: ...9800 printer features easy drop in loading of thermal label roll media This section discusses how to load label media 1 Grasp the sides of the display and rotate it toward the rear of the terminal 2 R...

Page 39: ...Installation and Setup 100 13732 Rev B Page 29 3 Grasp the plastic cover latch as shown and squeeze to release it 4 Rotate the printer mechanism cover to the open position as shown...

Page 40: ...of label stock coming off top of roll Thread label stock under label sensor in printer mechanism as shown Leave three or four labels in front of printer mechanism Note that following the insertion of...

Page 41: ...3732 Rev B Page 31 6 Close printer mechanism cover as shown Rotate cover until it latches securely Printer automatically aligns to the next label 7 Grasp sides of display and rotate forward until it i...

Page 42: ...Installation and Setup Page 32 100 13732 Rev B 8 Label stock may be torn off by either pulling upwards or pulling downwards...

Page 43: ...after the device is powered up Note The left and right feed buttons may be customized to specific customer sites The default buttons are as shown below Note The Ithaca 9800 printer supports different...

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Page 45: ...100 13732 Rev B Page 35 Chapter 5 Disassembly...

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Page 47: ...apability to quickly and easily load different printer mechanisms to support thermal printing of different sizes of labels This section discusses how to open the unit and remove and change the printer...

Page 48: ...Disassembly Page 38 100 13732 Rev B 2 Grasp the sides of the display and rotate it toward the rear of the terminal 3 Rotate the display until it in a horizontal orientation as shown in the figure...

Page 49: ...Disassembly 100 13732 Rev B Page 39 4 Grasp the front terminal door with both hands and pull it forward and down as shown 5 Rotate the door to the open position as shown in the figure...

Page 50: ...Disassembly Page 40 100 13732 Rev B 6 Lift and pull the printer mechanism carefully out of the terminal 8 The printer mechanism is now removed...

Page 51: ...100 13732 Rev B Page 41 Chapter 6 Parts List...

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Page 53: ...Parts List 100 13732 Rev B Page 43 Main Printer Assembly 97 12575 Front view...

Page 54: ...t number Description 1 1 97 12550 ASSY DISPLAY BEZEL 2 1 97 12526 COVER PCB ACCESS 3 1 98 07010 LABEL VENDOR SERIAL PLATE 4 4 98 11585 M3 X 16MM SEMS PAN HEAD 5 2 97 13637 NAME 6 1 97 12450 PRINTER AS...

Page 55: ...Parts List 100 13732 Rev B Page 45 Printer Mechanism 97 11000...

Page 56: ...95 05776 GEAR 54 16 TOOTH 16 1 97 11037 GUIDE PAPER 17 1 97 11042 GUIDE PAPER TOP 18 1 97 11022 HINGE COVER 19 1 97 11582 LABEL ITHACA 9700 PAPER LOAD 20 1 97 11012 LATCH COVER 21 1 97 11013 PAPER PAT...

Page 57: ...Parts List 100 13732 Rev B Page 47 Printer Assembly Lower 97 12450...

Page 58: ...HARNESS POWER SUPPLY 7 1 97 13051 NAME 8 2 97 11000 PRINT MECHANISM 9 2 98 2052 SCREW 6 20 X 3 8 THD CUT PHPS HD 10 4 98 7608 SCREW 4 PLASTIC THREAD FORMING 11 5 98 11578 SCREW 4 24 X 25LG FLT HD THRE...

Page 59: ...Parts List 100 13732 Rev B Page 49 Base Plate Assembly 97 12471 Front view Detail note...

Page 60: ...TOR 8 1 97 12436 COVER DOCKING PCB 9 1 97 13054 COVER DOCKING PCB 10 2 97 11855 DOCKING STATION PRINT MECH 11 1 97 12474 FRAME ASSEMBLY BASE 12 2 97 11491 GROUND FRONT DOOR 13 1 97 12241L HARNESS CONT...

Page 61: ...LOC NUT 5 1 97 13050 NAME 6 1 97 11485 PIVOT BRACKET LEFT 7 1 97 11479 PIVOT PIN 8 1 97 11607 PIVOT LEFT 9 2 98 7608 SCREW 4 PLASTIC THREAD FORMING 10 1 97 12478 SHIELD ESD LEFT 11 1 97 12443 SIDE PLA...

Page 62: ...TE 2 1 97 12177 LATCH PLATE 3 1 98 05786 M4 NYLOC NUT 4 1 97 13053 NAME 5 1 97 11477 PIVOT BRACKET RIGHT 6 1 97 11479 PIVOT PIN 7 1 97 11606 PIVOT RIGHT 8 1 97 12477 SHIELD ESD RIGHT 9 1 97 12480 SIDE...

Page 63: ...I LO 2 1 99 12323L ANTENNA DUAL BAND PCB W CABLE ROHS 3 1 97 12536 ASSY DISPLAY TOUCHSCREEN 4 1 97 12524 ASSY PCB ENCLOSURE 5 2 97 12528 ASSY SPEAKER MOUNT 6 1 98 13482 BLACK DUAL LOCK 1 2 X 2 7 1 97...

Page 64: ...tem Qty Part number Description 1 1 97 12535 ASSY FRONT DISPLAY BEZEL 2 1 97 12540 ASSY PCB ENCLOSURE TOUCHSCREEN 3 2 98 11568 CATCH MAGNETIC 4 1 97 12520 COVER REAR BEZEL 5 1 97 12521 COVER UPPER 6 2...

Page 65: ...ev B Page 55 Paper Bucket Assembly 97 11180 Item Qty Part number Description 1 2 97 11184 GUIDE SIDE 2 1 97 11181 PAPER BUCKET 3 4 97 11182 ROD ROLLER SUPPORT 4 8 97 11183 ROLLER PAPER SUPPLY 5 2 97 1...

Page 66: ...et Assembly 97 13505 Item Qty Part number Description 1 1 97 13128 BUCKET M9800 2 1 97 12212 GUIDE SIDE 3 1 97 12217 GUIDE SIDE 4 1 97 12203 ROD ROLLER SUPPORT 5 3 97 13134 ROD ROLLER SUPPORT 6 7 97 1...

Page 67: ...haca 9800 supplies can be ordered easily direct from TransAct We offer convenient one stop shopping for all your printer needs including paper spare parts manuals printer servicing refurbishment and m...

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Page 69: ...el rolls 28 Overview 3 Parts list 41 Printer features 27 Printer operations 23 Printer setup 25 Product information Shipping printers 6 Warranty information 5 Regulatory compliance 21 Return Materials...

Page 70: ...Index Page 60 100 13732 Rev B...