TransAct Printrex 920, Operator'S Manual

Page 1: ...Operators Guide PN 100 11681 Rev A October 2012...

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Page 3: ...100 TBD Rev A Page i Change History Rev A Initial version October 2012...

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Page 5: ...These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio...

Page 6: ...R DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT TransAct cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this publication do not af...

Page 7: ...d Return Policies 6 Sales Support 6 Contact Information 7 Safety Precautions 9 Important Safety Precautions 11 General Precautions 11 Grounding 11 Power Supply and Power Cord 11 Step by Step Installat...

Page 8: ...Page vi 100 TBD Rev A Cleaning the Thermal Head 37 Cleaning the Form 38 Clearing Paper Jams 39 Troubleshooting 41 Appendix A Ordering Supplies 45 Drivers Available 45 Index 47...

Page 9: ...100 TBD Rev A Page 1 Chapter 1 Introducing your Printrex 920 Printer...

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Page 11: ...applications in the field including x Prints in full color without ink cartridges or ribbons using ZINK Zero Ink x Capable of printing black and white on standard thermal paper x Designed and built w...

Page 12: ...nter It provides the following information to support your installation and operational efforts x Warranty and technical support information x Specifications and functionality description x Installati...

Page 13: ...x com Telephone Technical Support Live telephone support is available by contacting Printrex or one of its regional affiliates via the contact information listed in this section To help us serve you f...

Page 14: ...eturning the printer Please prepare the printer being returned for repair as follows x Pack the printer to be returned in the original packing material x Do not return any accessories unless asked to...

Page 15: ...rt 15 17 West St Reigate Surrey RH2 9BL UK Telephone 0845 603 2770 Web Site www trident uk co uk Unicomp Limited Unit 13 Bourne Estate Borough Green Kent TN15 8DG UK Telephone 01732 781400 Fax 0172 78...

Page 16: ...28 Grand Vision Business Building No 2 Jiuxianqiao Road Chaoyang District Beijing 100015 China Telephone 86 10 51305677 Fax 86 10 51305658 Singapore HABS Industries Pte Ltd 2 Kensington Park Drive 04...

Page 17: ...100 TBD Rev A Page 9 Chapter 2 Safety Precautions...

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Page 19: ...ower source x Do not cut damage or otherwise alter the power cord Never place a heavy object on the power cord never expose it to heat and never pull the cord to disconnect it If the power cord is dam...

Page 20: ...source other than the one rated for the printer This printer is designed to be used in the region where you purchased Also make sure that the power source can supply sufficient power for the printer S...

Page 21: ...100 TBD Rev A Page 13 Chapter 3 Step by Step Installation Procedures...

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Page 23: ...als in case you need to send the printer in for service TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material Refer to Return Materials...

Page 24: ...and the lamps that indicate printer status 3 Power switch Use this switch when the printer is scheduled to be unused for a long period of time or it is relocated 4 Front latches These must both be fl...

Page 25: ...on Procedures 100 TBD Rev A Page 17 Back View 1 LAN port Connect a LAN cable here to connect to the computer 2 USB port Connect a USB cable here to connect to the computer 3 Power connector Connect th...

Page 26: ...ers up to release the upper unit 2 Paper tray Load paper in this tray Note Color thermal paper is loaded with a surrounding cartridge box while black and white paper is loaded directly as a fanfold st...

Page 27: ...y down for about 1 second initiates an automated status check 3 Status display Displays error message codes TBD when the ERROR lamp is lit 4 PAPER ADVANCE key Pressing this key in the offline mode fee...

Page 28: ...bed below This could prevent the printer from operating normally x While the computer is starting up until the desktop display appears x While the printer is printing x While you install the printer d...

Page 29: ...Step by Step Installation Procedures 100 TBD Rev A Page 21 Ethernet port USB port...

Page 30: ...ding Procedure This section describes how to load paper 1 If the printer is installed in a rack mounted configuration slide the printer out forward from the rack Paper is loaded from the top of the pr...

Page 31: ...Step by Step Installation Procedures 100 TBD Rev A Page 23 3 Rotate the upper unit upward to open the printer...

Page 32: ...ocedures Page 24 100 TBD Rev A 4a Color thermal paper stock is loaded from a plastic cartridge container Lower the container into the paper tray as shown Ensure that the top of the container is open a...

Page 33: ...Step by Step Installation Procedures 100 TBD Rev A Page 25 4b Black and white thermal paper stock is loaded as a fanfold stack of paper Lower the stack into the paper tray as shown...

Page 34: ...ion Procedures Page 26 100 TBD Rev A Note Load paper with the black mark located on the tip right side of the back of the printing surface 5 Unfold the top sheet of paper and lay it across the platen...

Page 35: ...the front console to advance the first sheet Slide the printer back into the rack if appropriate Note Load paper in printer immediately after unpacking it Paper remaining after completion of printing...

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Page 37: ...100 TBD Rev A Page 29 Chapter 4 Printrex 920 Specifications and Requirements...

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Page 39: ...r Printing 18 inches per minute x Black White Printing 120 inches per minute x Resolution of 300 dots per inch horizontal 200 dots per inch vertical x Extended operating and storage temperature ranges...

Page 40: ...et 10 100 Base TX Environmental Conditions The Printrex 920 printer is designed for use in rugged environments within the temperature and humidity conditions described below Operating temperature prin...

Page 41: ...ts box USB Interface The USB interface is a Version 2 0 interface card is implemented through a standard Series B receptacle as defined in the USB Specification The printer is self powered and does no...

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Page 43: ...100 TBD Rev A Page 35 Chapter 5 Printer Maintenance...

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Page 45: ...is generally resistant to harsh environments but follow these guidelines to protect it x Do not allow the thermal head to come into contact with sharp or hard objects x Do not allow thermal paper debr...

Page 46: ...ccasionally accumulate on the form sensor This will be indicated by paper advances missing the top of form position some time after it has been correctly stopping at the top of form The form sensor ca...

Page 47: ...the incoming paper either from the roll or fanfold supply 4 Pull on the free end of paper with one hand while turning the platen roller with the other hand to unroll paper from the platen 5 Do not use...

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Page 49: ...100 TBD Rev A Page 41 Chapter 6 Troubleshooting...

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Page 51: ...raph size viewing and printing In addition the Windows printing subsystem formerly limited printer pages to 32 766 raster lines approximately 163 inches long for 200 dpi Printrex printers or 109 inche...

Page 52: ...correct this The Printrex printers work with a wide variety of media A paper skewing problem is normally corrected by realigning the paper manually by opening the door straightening the paper and clos...

Page 53: ...0 supplies can be ordered easily direct from the Printrex website www printrex com or our telephone number within the US 408 573 1200 When calling by phone pleDVH DVN IRU WKH 6DOHV HSDUWPHQW 6HH Conta...

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Page 55: ...dio Frequency Interference Statement iii Overview 3 Paper loading 22 Part names and function 16 Printer maintenance 35 Product information Warranty information 5 Return Materials Authorization 6 Safet...

Page 56: ...These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio...