Transcend StoreJet 25D3, User Manual

Troubleshooting

︱

If a problem occurs with your StoreJet 25,

please first check the information listed below before 

taking your StoreJet 25 in for repair. If you are unable to remedy a problem after trying the 

following suggestions, please consult your dealer, service center, or local Transcend branch office. 

We also have FAQ and Support services on our website at 

www.transcend.com.tw

. 

My operating system cannot detect the StoreJet 25

Check the following: 

1. 

Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in again. If 

it is properly connected, try using another available USB port. 

2. 

Are you using the USB cable that came in the

StoreJet 25 package? If not, try using the 

Transcend USB cable to connect the StoreJet to your computer. 

3. 

A single USB port may not provide enough power for the StoreJet 25

to function. 

Please 

connect both the USB 3.0 Cable and the

USB Power Cable

to your computer. If your StoreJet 

25 makes strange noises upon plugging it in, or if you experience problems while reading / 

writing data, please

connect the USB Power Cable

. 

This will provide the additional power 

necessary to run the drive. 

The USB Power Cable can provide additional 
power for the StoreJet 25 if necessary 

4. 

Is your StoreJet 25 connected to a Mac

® 

Keyboard? If so, unplug it and plug it into an available 

USB port on your Mac

®

 desktop computer. 

5. 

Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) 

to enable it. 

6. 

Avoid connecting the StoreJet 25 through a USB hub. 

The StoreJet 25 does not power on

Check the following: 

1. 

A single USB port may not provide enough power for the StoreJet 25

to function. Please 

connect both the USB 3.0 Cable and the 

USB Power Cable

to your computer. 

2. 

Ensure that the StoreJet 25 is properly connected to the USB port(s) on your computer. 

3. 

Ensure that the USB port is working properly. If not, try using an alternate USB port. 

I installed an OS onto the StoreJet 25. Why can’t I boot from it?

Current USB 3.0 host devices do not support operating system boot up. 

I cannot copy large files to the StoreJet 25

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