20
CGFEB10xx-1xx
24-Hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
Troubleshooting
1.
Is the Power LED illuminated?
NO
•
Is the media converter inserted properly into the chassis?
•
Is the power cord properly installed in the chassis and in the grounded AC
outlet?
•
Does the grounded AC outlet provide power?
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the Duplex LED illuminated yellow OR green?
NO
•
Check the copper cables for proper connection.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES - Yellow
•
The media converter has selected half-duplex mode. If this is not the
correct mode, disconnect and reconnect the copper cable to restart the
initialization process.
•
Proceed to step 3.
YES - Green
•
The media converter has selected full-duplex mode. If this is not the
correct mode, disconnect and reconnect the copper cable to restart the
initialization process.
•
Proceed to step 3.
3.
Is the LACT LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the media converter are connected to
the RX and TX ports, respectively, on the other device.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 4.
4.
Is the DPX LED illuminated?
YES
•
The converter has selected full-duplex mode for the fiber link. If this is
not the correct mode, disconnect and reconnect the fiber cable to restart
the initialization process.
•
Proceed to step 5.
NO
•
The converter has selected half-duplex mode for the fiber link. If this is
not the correct mode, disconnect and reconnect the fiber cable to restart
the initialization process.
•
Proceed to step 5.
21
techsupport@transition.com -- Click the “Transition Now” link for a live Web chat.
CGFEB10xx-1xx
Troubleshooting -- continued
5.
Is the Speed LED illuminated?
NO
•
The media converter has selected 10 Mb/s operation. If this is not the
correct speed, disconnect and reconnect the copper cable to restart the
initialization process.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES - Flashing Yellow
•
The media converter has selected 100 Mb/s speed. If this is not the
correct speed, disconnect and reconnect the copper cable to restart the
initialization process.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES - Flashing Green
•
The media converter has selected 1000 Mb/s operation. If this is not the
correct speed, disconnect and reconnect the copper cable to restart the
initialization process.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
