Transition
Networks
N
‐
GXE
‐
xx
‐
02
User
Guide
33748
Rev.
A
https://www.transition.com/
Page
23
of
26
Recording Model and System Information
After
performing
the
troubleshooting
steps,
and
before
calling
or
emailing
Technical
Support,
please
record
as
much
information
as
possible
in
order
to
help
the
TN
Tech
Support
Specialist.
Record
the
following
information:
1.
Product
ID:
_________________________
MAC
Address:
____________________________________
Serial
#:
_____________________________
Board
PN
and
Rev:
________________________________
LED
status:
___________________________________________________________________________
_____________________________________________________________________________________
2.
Record
the
System
information:
Check
your
computer
documentation
for
support
information.
PC
make
and
model:
___________________________________________________________________
Operating
System:
_____________________________________________________________________
BIOS
version:
__________________________________________________________________________
Intel
i210
Driver
version:
________________________________________________________________
PC’s
Icon
Tray
indication:
________________________________________________________________
Connected
Device(s):
___________________________________________________________________
Cable
type:
___________________________________________________________________________
3.
Your
TN
service
contract
number:
_______________________________________________________
4.
Describe
the
failure:
_________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
5.
Describe
any
action(s)
already
taken
to
resolve
the
problem:
________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
