Transition Networks
N-TGE-SFP-01 User Guide
33623 Rev. B
https://www.transition.com/
Page 15 of 31
6. Troubleshooting
If the N-TGE-SFP-01 NIC fails, isolate and correct the fault by determining the answers to the following
questions and then taking the indicated action:
1. Verify that section
5. Technical Specifications
(page
13
) are met.
2. Verify that section
2. Installation
instructions on page
4
were followed.
3. Is the green LINK LED lit indicating link up?
NO
• Ensure the switch port is not down.
• Remove the failed adapter and reboot the system.
• Reseat the NIC in its PCI slot or insert the NIC in a different PCI slot.
• If the PCI slot is known to be functional, replace the adapter.
• Contact Tech Support. See
Contact Us
on page
18
.
YES
• Proceed to step 4.
4. Is the amber ACT LED blinking indicating traffic is present?
NO
• Check the cables for proper connection.
• Ensure that the cable is connected on both ends or use a known working cable
• If there is port activity, disconnect / reconnect the cable to restart the initialization process.
• Restart the workstation to restart the initialization process.
• Contact Tech Support. See
Contact Us
on page
18
.
5. Check the log file found at
C:\Windows\System32\LogFiles\PerformanceTuning.log
. For example:
24-6-2015 9:03 : Start Mellanox ConnectX 10Gb Ethernet general performence tuning.
24-6-2015 9:03 : Executing: netsh int tcp set global rss = enabled
24-6-2015 9:03 : Executing: netsh int tcp set global timestamps=disabled
24-6-2015 9:03 : New Registry entry SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SackOpts added with
value 0x0
24-6-2015 9:03 : New Registry entry SYSTEM\CurrentControlSet\Services\Ndis\Parameters\MaxNumRssCpus added
with value 0x8
24-6-2015 9:03 : New Registry entry SYSTEM\CurrentControlSet\Services\Ndis\Parameters\RssBaseCpu added
with value 0x0
24-6-2015 9:03 : New Registry entry
SYSTEM\CurrentControlSet\Services\AFD\Parameters\FastSendDatagramThreshold added with value 0x10000
24-6-2015 9:03 : Mellanox ConnectX 10Gb Ethernet general performance tuning complete successfully.
5. Check theRelease Notes for new features, changes, and known issues
at C:\Program
Files\Mellanox\MLNX_VPI\Documentation
by default.
