Transition Networks
N-TGE-SFP-01 User Guide
33623 Rev. B
https://www.transition.com/
Page 17 of 31
7. Warranty and Contact Information
Warranty
Limited Lifetime Warranty
Effective for Products Shipped May 1, 1999 and After. Every Transition Networks labeled product
purchased after May 1, 1999, and not covered by a fixed-duration warranty will be free from defects in
material and workmanship for its lifetime. This warranty covers the original user only and is not
transferable.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or
abnormal conditions of operation or handling, including over-voltage failures caused by use outside of the
product's specified rating, or normal wear and tear of mechanical components. If the user is unsure about
the proper means of installing or using the equipment, contact Transition Networks free technical support
services.
Transition Networks will, at its option:
• Repair the defective product to functional specification at no charge
• Replace the product with an equivalent functional product
• Refund a portion of purchase price based on a depreciated value
Return Authorization
To return a defective product for warranty coverage, contact Transition Networks's technical support
department for a return authorization number. See
Contact Us
below for ways to contact Transition
Networks
’ technical support department.
Return Instructions
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return authorization
number must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery
of any equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on any
unit(s) not returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days.
An invoice will be generated for payment on any unit(s) not returned within 30 days after the demo/
evaluation period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to Transition
Networks for evaluation of said product(s) for repair or replacement. Transition Networks will pay for the
shipping of the repaired or replaced in-warranty product(s) back to the customer (any and all customs
charges, tariffs, or/and taxes are the customer's responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual
shipping costs to and from the customer. If the repair is greater than $200.00, an estimate is issued to the
customer
for authorization of repair. If no authorization is obtained, or the product is deemed ‘not
repairable’, Transition Networks will retain the $200.00 service charge and return the product to the
customer not repaired. Non-warranted products that are repaired by Transition Networks for a fee will
carry a 180-day limited warranty. All warranty claims are subject to the restrictions and conventions set
forth by this document.
Transition Networks reserves the right to charge for all testing and shipping incurred, if after testing, a
return is classified as "No Problem Found."
