33
CPSMC19xx-100 PointSystem
™
Chassis
tr
oubleshooting
6
Troubleshooting
1. Are any of the power LEDs on any of the slide-in-modules illuminated, AND are
the fans operating?
YES
•
The chassis is receiving power. Proceed to the next step.
NO
•
Check all power supply cables for proper connection.
•
For AC power: Ensure the AC receptacle on the wall is supplying power.
•
If the fuse for the AC receptacle on the wall blows repeatedly, have the AC
receptacle inspected by a qualified electrician.
•
For DC power: Ensure the DC power supply is supplying power.
•
Check the fans to see if they are operating.
•
Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
2. For the management modules (CPSMM-120, CPSMM-200, CPSMM-210), are
ANY of the power LEDs NOT illuminated?
NO
•
All management modules are receiving power. Proceed to the next step.
YES
For those management modules where the power LED is NOT illuminated:
•
Ensure the management module is firmly seated in the slot.
•
Press the RESET button on the management module.
•
Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
3. For the remaining slide-in-modules, are ANY of the power LEDs NOT illuminat-
ed?
NO
•
All slide-in-modules are receiving power. Proceed to the next step.
YES
For those slide-in-modules where the power LED is NOT illuminated:
•
Ensure the slide-in-module is firmly seated in the slot.
•
Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
4. To determine if a fault is due to a software problem, consult the troubleshoot-
ing section of the
FocalPoint™ 2.0 Management Application and CPSMM100
Firmware User’s Guide
(P/N 33293). This manual is available on the enclosed
application CD and on-line at www.transition.com.
5. To determine if a fault is due to an individual management module or slide-in-
module, consult the troubleshooting section of the user’s guide for that particu-
lar module.
6. If none of the solutions listed in this section resolves the problem, contact
Technical Support: U.S./Canada: 1-800-260-1312, International: 00-1-952-
941-7600.
24-hour Technical Support:
1-800-260-1312
-- International:
00-1-952-941-7600
