10
5.3
TROUBLESHOOTING
The T-SPOT performs a self-diagnostic test each time it is powered on. T-SPOT recommends
that you send and verify a Check In/OK message before each trip. This also allows you to
evaluate your entire messaging system, from the operational condition of the T-SPOT to the
readiness of those on your contact list.
If you find your messages being delayed, it could be from the following reasons:
1. GPS signal is poor and interference from surroundings is causing a delay in
messages being sent to satellites.
2. Provider of SMS and email data experiencing delays (i.e. User’s mobile phone carrier
or internet provider experiencing delays when sending information to recipient)
3. User did not clear original SOS alert properly, and message was only cleared when
testing out function again.
Eg.
User creates SOS
– T-SPOT is turned off –
SOS created again
– SOS message
turned off.
In this instance the second SOS will not come through, as the first SOS message was
not cleared. Check vehicle status in onTrack to see what status the T-SPOT is in.
4. Ensure all information entered into OnTrack for SMS and email alerts is correct.
5. For reliable performance only use AAA Energizer
®
Ultimate Lithium 8x batteries
(L92),. The power light will blink red when batteries are low. Colder conditions and
extreme heat can impact battery life. Always carry an extra set of batteries with you.
Test your SPOT device before each trip by sending a Check In message to yourself.
