On your scooter is a factory warranty label. It could also be possible that your dealer offers an
additional warranty. However, in this user manual we are assuming the only warranty is the one given
by Van Os Medical.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (hire
or institutional use). The warranty is limited to defects to materials and possible hidden shortages.
Van Os Medical guarantees the following components on your Travelux Tiempo scooter.
•
Warranty period on chassis; 10 years;
•
Warranty period on battery and charger; 6 months;
•
Warranty period on all other items; 12 months (excluding general wear and tear and
consumables).
10.1 Warranty Application
The warranty period starts upon the date of purchase of your scooter. If within the warranty period,
your scooter develops a defect, it will be repaired or replaced. However you do need to provide to
Van Os Medical a complete warranty registration form or a copy of the bill with date of purchase.
Without a warranty registration form or a proof of the purchase, the warranty will start at the date
when you purchased the chair from the dealer.
Repairs and replacements must be fitted by an authorised Van Os Medical service agent. To qualify
for the warranty, your scooter must have an up to date service schedule. Furthermore, if a problem
occurs, you need to inform the Van Os Medical service agent immediately.
When parts of the scooter fail within the warranty period of purchasing, the part or parts will be
repaired or replaced free of charge, if the problem is a manufactory or material error and only if the
scooter is with its original owner, our warranties are non-transferable between shops or persons.
This warranty does not include any labour charges incurred by replacements. Replaced or repaired
parts fall under the same warranty conditions as the original scooter . Worn parts are not guaranteed,
unless these parts are worn as a direct result of an original manufacturer defect. These parts are for
example upholstery, tyres, inner tubes and similar kinds of parts. The warranty conditions above
describe all scooter parts, and are applied for the models bought at the normal price.
10.1.2 Warranty Conditions
User Manual | Travelux Tiempo
User Manual | Travelux Tiempo
© 2019 Travelux, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn in Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W:
www.vanosmedical.co.uk
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© 2019 Travelux, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W:
www.vanosmedical.co.uk
