Troubleshooting and FAQs
5
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19
18
Windows 98 users
cannot pass user
authentication
Older versions of Internet Explorer do not support secure
connections. Upgrade the endpoint’s Internet Explorer to allow a
secure connection.
19
An error displays
about not being able
to run ActiveX when
the endpoint tries to
access the Internet
Please locate the %windir%\PEAgent folder and remove the
PEAgentSFX.exe file on the endpoint computer.
20
The detecting page
displays while
OfficeScan or
PC-cillin scans the
endpoint and does not
continue to the next
page
If the real-time scan feature is enabled for OfficeScan or PC-cillin,
Network VirusWall Enforcer waits for the scan to complete before
continuing.
Other issues
21
Endpoints are unable
to access the update
source for component
updates
If there is a proxy server on your network, ensure that your proxy
settings are correct.
If you want quarantined or blocked endpoints to access the update
source, add the IP address of the update source to the URL
Exception List.
22
Network VirusWall
Enforcer 2500 is
either unable to
obtain, or gets
incorrect, DNS server
information
This occurs if the DHCP server that assigns the Network VirusWall
Enforcer 2500 IP address does not specify a DNS server. Confirm
your network DHCP and DNS server settings are correct (see
Configuring Device and System Settings
23
Third-party
vulnerability scanners
are not detecting
certain vulnerabilities
Network VirusWall Enforcer is not compatible with some
vulnerability scanners and may render them unable to detect
NIMDA-related vulnerabilities. Tentatively disable Real-time network
virus scan or set the scan option to pass while other vulnerability
scanners on your network are performing vulnerability scans.
24
Exporting the
configuration file
display garbage
characters
This is a known issue. The garbage characters do not cause any
adverse effects on the exported configuration file.
#
ISSUE
CORRECTIVE ACTION
T
ABLE
5-3.
Troubleshooting Network VirusWall Enforcer 2500 configuration
issues
