Trend Micro™ Network VirusWall™ Enforcer 2500 Administrator’s Guide
5
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20
25
When a NAT device
resides between
Control Manager
server and BRI port of
the device, if the
device uses dynamic
IP address to register
to CM, the network
administrator may
need to change port
forwarding settings
each time
Set Network VirusWall Enforcer 2500 by static IP address.
26
User cannot see
popup messages on a
Windows XP SP2
endpoint
There are two possible causes:
1. By default in Windows XP SP2 the "Messenger" service is
disabled.
To resolve the problem, enable the "Messenger" service.
2. The necessary ports in the Windows Firewall Exceptions list may
be disabled.
Network VirusWall Enforcer 2500 uses ports TPC 139 and UDP 137
to deliver popup messages through Windows Messenger. In
Windows XP SP2 by default the firewall is enabled. However, if at
any point a user clicks
Restore Defaults
, the necessary Exceptions
ports become disabled.
To re-enable the necessary ports:
a. Go to
Windows Security Center
>
Windows Firewall
>
Exceptions
>
File and Printer Sharing
.
b. Check to see if "TCP 139 Port" and "UDP 137 Port " are selected
in the Windows Firewall Exceptions. If these ports are not selected,
select them now.
c. Click
Save
to save your change.
27
The root domain
controller cannot be
deployed unless two
registry keys are
modified in Windows
The root domain controller (Active Directory Server) cannot deploy
unless two registry keys are modified in Windows.
Modify the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\la
nmanserver\parameters
value enablesecuritysignature to 0
requiresecuritysignature to 0
28
HyperTerminal is not
working with the
device
Configure the terminal console emulation to VT100 and the terminal
ID to VT102.
29
BIOS update has
failed
The default driver for some NICs do not automatically update.
Update to the latest driver before updating the BIOS or BMC.
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ISSUE
CORRECTIVE ACTION
T
ABLE
5-3.
Troubleshooting Network VirusWall Enforcer 2500 configuration
issues
