Troubleshooting and FAQs
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Why do I receive the "Same IP and Port pairs" message when I
configure Log Settings?
You cannot specify the same IP address and port pair for both primary and secondary
Syslog server settings.
Does Network VirusWall Enforcer 2500 FTP file assessment support
double byte characters?
The FTP file assessment feature in Network VirusWall Enforcer does not support
double byte characters.
When two Network VirusWall Enforcer 2500 devices are configured
in a failover pair, why does the failover link disconnect and return?
When the bandwidth is high, the communication link between the two devices may
not be able to send status queries to each other. If there is a long delay, the link may
disconnect until the query sends successfully.
How does Network VirusWall Enforcer 2500 handle FTP transfers
when I configure specific ports to assess?
When you assess and block specific ports, the FTP connection and download may not
be successful. Initial communication goes through port 21 to the FTP server.
However, since the download goes through port 20, the connection may match two
different policies and never complete.
What are the configuration file names?
The configuration file from the Web console exports to
"CONF-2_00_1359.EXPORT" and the configuration file from the Preconfiguration
console exports to "conf-2[1].00.1359".
When can DCS be deployed with remote login?
DCS can be deployed with remote login when the action is DROP.
Is the Current connections item on the Real-time Status screen
updated after disabling Network Virus Scan from the Web console?
No, the sessions count is not cleared after you disable Network Virus Scan.
