Troubleshooting and FAQs
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Why are there multiple copies of the same policy in the policy list?
If you select a policy and click
Copy
multiple times, multiple copies of that policy
are added to the list.
When I shutdown Network VirusWall Enforcer 2500, the LEDs of the
bypass cards are not on, does this mean that the bypass feature
does not work?
The bypass feature of bypass cards still function as normal even if the LEDs are not
on if you have enabled failopen
I have disabled ports from the Web console, but the LEDs for these
ports are still on. Does this mean that they are not disabled?
The ports are disabled, but the LEDs will remain on.
What may prevent successful deployment of PEAgent?
The following will prevent successful deployment of PEAgent:
•
If Network VirusWall Enforcer 2500 and the endpoint do not belong to the same
network segment.
•
The traffic from the endpoint goes to directly to a router after passing through the
device.
Why does the endpoint browser display "Page not found" after
Network VirusWall Enforcer 2500 performs an assessment of the
endpoint?
If you use a proxy script in your network, Network VirusWall Enforcer 2500 may
prevent the proxy script from downloading to the endpoint during endpoint
assessment. Close the endpoint browser and open the endpoint browser again to
access the Internet after the assessment.
To prevent this issue, add the proxy script to the Network Zone Exceptions list.
Note:
If you add a proxy server to the Global Endpoint Exceptions list, Network
VirusWall Enforcer 2500 does not assess endpoints that use that proxy server.