TRENDnet TDM-C504, Quick Installation Manual

8

4.

Reset the TDM-C500 / TDM-C504. To reset the TDM-C500 / TDM-C504, take a pin or

paperclip and press the reset button on the back of the modem for 15 seconds. 

Then let go.

2. I have followed all the steps and still cannot connect to the Internet. What should I do?

1. Verify that your DSL account is valid and activated. 
2. Make sure all the cables are properly connected (see Section 2). 
3. In Section 3, click 

Config

 in the Setup Wizard and configure the modem based on

information provided by your ISP.

3. I forgot my login password. What should I do?

Follow the instructions below:
1.Take a pin or paperclip and press the reset button on the side of the modem for 15 

seconds.

2.Wait 15 seconds then let go. This will return all settings to factory default. The default IP 

address of the modem is 192.168.10.1. The default user name is “admin”. The default 
password is “admin”.

4. My ISP requires me to clone the modem's MAC address. What should I do?

MAC address is the network device's hardware ID and consist of 12 hexadecimal 
characters (e.g. 00:12:34:ab:cd:ef). Some ISPs registers the subscriber's computer 
network adapter or the DSL modem's MAC address. If this is the case, your options are: 
1. Report the TRENDnet modem's MAC address (found on the product label at the bottom 
of the modem) to the ISP, or 2. Clone the network adapter or the old DSL modem's MAC 
address to the TRENDnet modem. The later is probably the easiest to do and you can 
follow the instructions below.
1. With the computer connected to the modem's network port, open the web browser and 

go to the modem's setup page http://192.168.10.1.

2. Login with user name and password (default is admin for both).
3. Click on 

WAN

.

4. Click 

Channel Config

.

5. Select 

Enable

 from the dropdown list in the MAC Address Clone section.

6. For copying the computer's MAC address to the modem, click on “Clone MAC 

address”. For copying the old modem's MAC address, find the modem's MAC address 
and then manually enter it in the MAC address box.

7. Click “

Apply Changes

.”

8. Click on “Commit and Reboot”.

5. Can I connect a computer to the USB port and another computer to the Ethernet port at 
the same time?
        

No, you cannot use the USB and Ethernet port simultaneously.

If you still encounter problems or have any questions regarding the 

TDM-C500 / TDM-C504,

 please 

contact TRENDnet's Technical Support Department.