TRENDnet TPL-303E, User Manual

Chapter

2

Troubleshooting

14

Chapter

2

Troubleshooting

This

chapter

gives

information

about

troubleshooting

your

TPL

‐

303E

/

TPL

‐

303E2K85

Mbps

Wall

‐

Mount

Ethernet

Adapter.

After

each

problem

description,

instructions

are

provided

to

help

you

diagnose

and

solve

the

problem.

Basic

Functioning

After

you

plug

in

the

Powerline

adapter,

the

following

sequence

of

events

should

occur:

1.

When

power

is

first

applied,

verify

that

the

Power

light

is

on.

2.

After

approximately

10

seconds,

check

the

LEDs

on

the

Powerline

adapter.

The

following

should

occur:

c.

The

power

LED

is

solid

green.

a.

The

green

Power

Link

LED

is

lit.

b.

The

Ethernet

LED

blinks.

If

any

of

these

conditions

does

not

occur,

refer

to

the

appropriate

following

section.

z

Power

Light

Not

On

Make

sure

that,

if

power

to

the

AC

power

outlet

is

controlled

by

a

wall

switch,

the

wall

switch

is

in

the

on

position.

Verify

that

the

wall

socket

is

live.

To

do

this,

disconnect

the

Powerline

adapter

and

plug

in

another

electrical

product,

such

as

a

lamp

or

a

hairdryer.

If

the

Power

LED

still

does

not

come

on,

and

you

have

confirmed

the

power

outlet

is

live,

you

have

a

hardware

problem

and

should

contact

technical

support.

z

Power

Link

Light

Not

On

If

the

power

light

is

on

but

the

Power

Link

light

is

not,

check

the

following:

— 

Make

sure

that

power

is

being

provided

to

more

than

one

Powerline

device.

Another

Powerline

device

must

be

installed

for

successful

communication

across

the

Powerline.

— 

Verify

that

the

network

password

is

the

same

on

all

devices

in

the

Powerline

network.

z

Ethernet

Light

is

Off

— 

Make

sure

that

the

Ethernet

cable

is

plugged

in

properly

at

both

ends.

— 

Be

sure

that

you

are

using

the

correct

cable

on

the

router

that

the

first

Powerline

adapter

is

connected

to.

When

connecting

the

router’s

Internet

port

to

a

cable

or

DSL

modem,

use

the

cable

that

was

supplied

with

the

cable

or

DSL

modem.

This

cable

could

be

a

standard

straight

‐

through

Ethernet

cable

or

an

Ethernet

crossover

cable.

— 

On

the

attached

Ethernet

device

or

network

adapter

card,

check

that

the

Link

light

is

on.