TRENDnet TPL-402E, Quick Installation Manual

1. 

1. 

I have verified that my Powerline device is connected to my workstation, but I cannot 

detect other Powerline devices.  What should I do?

1. Verify that you are using Cat. 5, Cat. 5e or Cat. 6 Ethernet network cables for each 

TPL-402E adapter.  

2. Verify that the power outlet of the TPL-402E/TPL-402E2K 

is plugged into is on the same 

electrical power distribution and/or circuit breaker box.  

3. If you 

are still not able to establish connectivity after performing the above steps, please 

reset both of the TPL-402E adapters to factory default.  The default network name/key is 
“HomePlugAV”. The Reset button is located on the bottom of the TPL-402E.

1. With a pin or paperclip, press and hold the reset button for 1 second and release it. 

The LEDs will turn off and turn back on. 

2.

To verify connectivity, the Powerline LED will become solid when the powerline 
adapters establish connectivity. The TPL-402E powerline adapters must have the 
same network name/key in order to connect to each other. 

Note: If you have problems resetting the device, unplug the powerline adapter(s) from 
the power outlet, wait 15 seconds and plug the adapter(s) back into the outlet, then 
repeat the reset procedure.

2. I can detect my Powerline devices on my Powerline network, but I cannot connect to the 
Internet.  What should I do?

Assuming that the Powerline network is connected to a router:

Make sure you are not connecting the device into a surge protector or power strip.  

2. Make sure that your Router is connected to the Internet and one of the Router's LAN ports 

is connected to the TPL-402E's network port. Check both TPL-402E and the router's 
network port LED for positive connection status.

3. Make sure your computer's TCP/IP settings are set to Obtain an IP address automatically 

(see the steps below).

  Troubleshooting

6

Windows 7

1.

 Go into the 

Control Panel

, click 

Network and 

Internet

, click 

Network and Sharing Center

, click 

Change Adapter Settings 

and then right-click the 

Local Area Connection

 icon and then click 

Properties

.

2.

 Click 

Internet Protocol Version 4(TCP/IPv4)

and then click 

Properties. 

Then

click on 

Obtain an IP address automatically.