W
ARRANTY
The following is an abbreviated version of Trenton Systems’ warranty policy for PICMG
®
1.3 products.
For a complete warranty statement, contact Trenton or visit our website at www.TrentonSystems.com.
Trenton PICMG
®
1.3 products are warranted against material and manufacturing defects for five years from
date of delivery to the original purchaser. Buyer agrees that if this product proves defective Trenton
Systems, Inc. is only obligated to repair, replace or refund the purchase price of this product at the
discretion of Trenton Systems. The warranty is void if the product has been subjected to alteration, neglect,
misuse or abuse; if any repairs have been attempted by anyone other than Trenton Systems, Inc.; or if
failure is caused by accident, acts of God, or other causes beyond the control of Trenton Systems, Inc.
Trenton Systems, Inc. reserves the right to make changes or improvements in any product without incurring
any obligation to similarly alter products previously purchased.
In no event shall Trenton Systems, Inc. be liable for any defect in hardware or software or loss or
inadequacy of data of any kind, or for any direct, indirect, incidental or consequential damages arising out
of or in connection with the performance or use of the product or information provided. Trenton Systems,
Inc.’s liability shall in no event exceed the purchase price of the product purchased hereunder. The
foregoing limitation of liability shall be equally applicable to any service provided by Trenton Systems,
Inc.
R
ETURN
P
OLICY
A Return Material Authorization (RMA) number, obtained from Trenton Systems prior to return, must
accompany products returned for repair. The customer must prepay freight on all returned items, and the
customer is responsible for any loss or damage caused by common carrier in transit. Items will be returned
from Trenton Systems via Ground, unless prior arrangements are made by the customer for an alternative
shipping method
To obtain an RMA number, call us at (800) 875-6031 or (770) 287-3100. We will need the following
information:
Return company address and contact
Model name and model # from the label on the back of the product
Serial number from the label on the back of the product
Description of the failure
An RMA number will be issued. Mark the RMA number clearly on the outside of each box, include a
failure report for each board and return the product(s) to our Utica, NY facility:
TRENTON
Technology
Inc.
1001 Broad Street
Utica, NY 13501
Attn: Repair Department
Contact Trenton for our complete service and repair policy.
