TROUBLESHOOTING
Treo Fitness upright bike is designed to be reliable and maintenance-free. However, if you do
experience problems with your bike, please refer to the troubleshooting guide listed below.
PROBLEM:
The console does not light up.
SOLUTION:
Verify the following:
• Check the batteries.
• Is the outlet of the machine fuctional? Double check that the breaker has not tripped.
• The correct adapter is being used. Only use the adapter provided or authorized by Treo Fitness.
• The adapter is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position (may not apply to all models).
• Turn off the machine and unplug power cord. Remove the console and check that all connections
to the console are secure and not damaged or pinched.
PROBLEM:
The console lights up but the Time/RPM’s do not count.
SOLUTION:
Verify the following:
• Turn off machine and unplug power cord. Remove the console and check that all connections to the
console are secure and not damaged or pinched.
• If doing the above does not fix the problem, the speed senor and/or magnet may have become
disloged or damaged
PROBLEM:
The resistance levels seem to be incorrect, seeming too hard or too easy.
SOLUTION:
Verify the following:
• The correct adapter is being used. Only use the adapter provided or authorized by Treo Fitness.
• Reset the console and allow the resistance to reset to the default position. Restart and retry the
resistance levels.
PROBLEM:
The bike makes a squeaking or chirping noise.
SOLUTION:
Verify the following:
• The bike is on a level surface.
• Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
PROBLEM:
There is no heart rate reading.
SOLUTION:
Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
Check your exercise environment for sources of interference such as high power lines, large motors, etc.
YOU MAY EXPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding
onto the heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palms is especially thick.
NOTE: Outside interference sources such as computers, motors and fluorescent lights may cause the
heart rate reading to be erratic.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for your local dealer to service your bike, they may need to ask detailed questions about the
symptoms that are occurring. Some troubleshooting questions that may be asked are:
•How long has this problem been occurring?
•Does this problem occur with every use? With every user?
•If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
•If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?
Does the resistance respond when pushing the buttons on the console? Does the resistance constantly
cycle through the levels during the workout?
•Has the machine been maintained per the maintenance schedule?
•Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts
and the service necessary to get you and your Treo Fitness upright bike running again!
HEART RATE TROUBLESHOOTING
PLEASE CALL YOUR LOCAL DEALER FOR SUPPORT.
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