troubleshooting
your question
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how to troubleshoot
My TRIA Laser won’t turn on.
Your TRIA Laser needs to be
activated.
Complete the one-time activation process.
Your TRIA Laser is not
completely charged.
Charge your TRIA Laser.
While I’m charging my TRIA Laser,
the battery indicator on the display
doesn’t “fill up.”
Your TRIA Laser isn’t
connected properly.
Confirm that your TRIA Laser is firmly plugged into
the charger and the wall outlet.
Your TRIA Laser is already
fully charged and ready
to use.
Unplug the Battery Charger from the wall and
from the TRIA Laser.
Even after I charge my TRIA Laser, the
battery indicator is still “filling up.”
Your TRIA Laser isn’t fully
charged.
Charge your TRIA Laser.
I can’t use my TRIA Laser, and an
image of a lock shows on the Display
Window.
Your TRIA Laser is locked.
For your safety, the TRIA Laser will lock when it’s
not in use. Unlock your TRIA Laser with the Skin
Sensor.
When I put my TRIA Laser against my
skin, nothing happens.
Your TRIA Laser is locked.
For your safety, the TRIA Laser will lock when it’s
not in use. Unlock your TRIA Laser again.
Your TRIA Laser is plugged
into the Battery Charger.
Your TRIA Laser won’t work when it’s plugged in
to the Battery Charger. Unplug your TRIA Laser.
The Treatment Window isn’t
completely in contact with
your skin.
Confirm that the Treatment Window is completely
flat against your skin.
The area you’re trying to
treat is too small.
Try again, pulling the skin flat. If you can’t get the
whole Treatment Window to touch the treatment
area, then the TRIA Laser won’t work.
Please call TRIA Beauty Customer Care at 1-877-321-TRIA (8742) for additional help.
