TriangleTube Marquis TWH180, User Manual

Page 1: ...ds in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualif...

Page 2: ...ion 5 Operation 5 Display Panel 6 LCD Display 7 Operating Mode 8 DHW Setpoint Change Modes 9 Error Mode 10 Information Mode 11 Installer Mode 12 Maintenance Regular Maintenance 13 Maintenance Procedures 13 15 Troubleshooting Troubleshooting 16 Diagnostics 17 18 Error Codes Error Codes 19 21 Control Logic 22 24 Table of Contents ...

Page 3: ...ation and service are your responsibility You must be satisfied that the operation and settings of the Water Heater are safe for you and for others Definitions Safety Symbols are provided in the manual When a user fails to adhere to the following requirements it may cause death serious damage or great property loss Indicates an imminently hazardous situation which if not avoided will result in dea...

Page 4: ...or CAN CSA B149 1 Natural Gas and Propane Installation Code as applicable NOTE AUTOMATIC GAS SHUT OFF VALVE IS RESET BY TURNING WATER FLOW OFF THEN ON AGAIN FOR YOUR SAFETY READ BEFORE OPERATING If you do not follow these instructions exactly a fire or explosion could result causing prop erty damage personal injury or loss of life A This appliance does not have a pilot It is equipped with an ignit...

Page 5: ... Water Heater warnings and instructions If owner s manual is missing con tact the retailer or manufacturer Use this Water Heater at your own risk The outlet temperature of the Marquis Water Heater is factory preset to 120 F 49 C The temperature can only be changed by using the control panel Hot water temperature over 125 F 52 C can cause severe burns instantly or death from scalding Children disab...

Page 6: ...er Heater and for replacing any part of the control system and any gas control which has been under water Do not power up the unit unless the gas and water supply valves are fully opened Make sure that fresh air intake port and exhaust gas port are opened and functional DO NOT attempt to install repair or service the Water Heater by yourself Contact a qualified technician if the Water Heater needs...

Page 7: ...ve to the appli ance is opened 5 Check the Area Around the Appliance Remove any combustible or flammable materials and do not place any wet laundry on the exhaust vent Operation 1 Check for Gas leak Check for gas leak at the gas connection with soapy water 2 Check Ventilation Make sure that there is sufficient inflow and outflow of ventilation air while using the unit If the ventilation is imprope...

Page 8: ...econds Hold more than 5 seconds A ON OFF N A B N A Information mode with power ON Installer mode with power OFF C Adjust set point 95 125 Adjust set point 125 140 D N A Change temperature unit C F E Menu Scroll Setting Adjustments N A Method of Operation ...

Page 9: ...eeze mode Anti Freeze mode indicated S8 S11 S14 Lock mode Lock mode indication S15 S19 Communication state Communication state indication S24 DHW mode Water heater operating indication S29 S33 Dot colon Separate indication S35 Celsius mode Celsius temperature reading S36 Installer mode Unused S37 Flame signal Flame Signal indication S38 Fahrenheit mode Fahrenheit temperature reading 1A 4G 8 segmen...

Page 10: ...5 seconds Text Pdn 1 seconds Show product number of control family 1 seconds Number 16 Text SFn 1 seconds Show software version of control family 1 seconds Number 1 01 Text Hdn 1 seconds Show Hardware version of control family 1 seconds Number 0001 Indicate Indicator Current DHW temperature setpoint 1 4 If the flow is present S24 If flame detected S37 If lock mode is activated S8 S11 S14 Temperatu...

Page 11: ...will be dis played and DHW icon will be blinking Also caution mark H will be presented Current DHW setpoint can be changed by rotating dial After changing temperature user should press E button enter in order to save the value Changing temperature unit When button D is pressed continuously more than 5 seconds the temperature units will toggle s Indicate Indicator Current setpoint temperature 2 3 4...

Page 12: ...owing information when an Error occurs Indicate Indicator Error Er sign Segment 1 is blinking at 1Hz 1 2 S30 Error Code 3 4 If display is connected to main controller normally the communication state will be indicated S15 S19 Method of Operation ...

Page 13: ...ure E dH DHW temperature Current DHW temperature F Eh Exhaust Temperature Current Exhaust temperature h In Inlet Temperature Current Inlet Temperature L rt Running Time Display Running Time L rt 1 PH Power Supply Time Power Supply Time 100 hour increments 2 rh Burner Operating Time Burner Operating Time 1 hour increments 3 rH Burner Operating Time Burner Operating Time 1 000 hour increments 4 It I...

Page 14: ...ng When button B is pressed again installer mode will be changed back to power off mode Index Numbers Parameter Description 1 EH Error History Previous fault codes H0 H9 2 cE Clear Error History Clears error history 3 In System initialize System reset 4 Fu Flow units L m or GPM 5 FH N A DO NOT ADJUST 6 FL N A DO NOT ADJUST 7 dr Reset Running time Reset running time YES No 8 dl Reset igniting times...

Page 15: ...outlet While the Water Heater is running check the dis charge end of the condensate drain tubing Make sure that no flue gas is escaping from the con densate drain tubing If flue gas is continuously escaping it is a serious problem Call your qualified service technician for in specting the Water Heater and condensate line Check vent terminal screen Inspect vent terminal screen for debris Remove any...

Page 16: ...heater and then turn off the gas valve 3 Close water supply valve on the inlet to the appliance If there is no valve turn off main water valve 4 Open the hot water faucets completely 5 Remove the cold water inlet filter And then clean it with a toothbrush and clean running water 6 To refill the water heater follow the steps of Cleaning cold water Inlet Filter in reverse Cleaning Air Intake Filter ...

Page 17: ...ter heater and clean out any residues 10 Reinsert the filter and ensure the filter cap is se curely tightened 11 Connect electrical power to the water heater Maintenance procedures Every 6 Months Check piping gas and water Visually inspect for leaks around internal water pip ing Also inspect external water piping circulators relief valve and fittings Immediately call a qualified service technician...

Page 18: ... sure that the water flow sensor with three wires has been properly connected on the top of heat exchanger Outlet water is too hot Make sure that the temperature setting on the unit is not too hot Make sure that the filter in the cold water inlet line is not clogged with debris Make sure that the gas supply type is correct Hot water temperature Make sure that the filter in the cold water inlet lin...

Page 19: ...ater heater is operating Occurs when the communication is lost from the control to the display Check for loose connec tions and proper pin alignment engagement on the Control s plug Check for continuity on the wire harness from the display to the control panel See repair parts section for proper replacement part Cycle power off and on using water heater power switch and check for operation Replace...

Page 20: ... engagement at blower connections Water heater is in standby mode and fan is not running If FAN SPEED is not 0 RPM then replace the fan IGNITION FAULT Water heater failed to light after 10 attempts Reset using manual switch Reset screen on control panel Power button Check for spark through sight glass Check incoming gas pressure to water heater when off and during ignition Adjust within limits on ...

Page 21: ...e sensor 5 If the problem persists replace the main control Soft Lock 20 High Limit Overheat Switch Closed is Normal Open is Fault Press the Power button to clear the Error Code 1 Inspect the High Limit Overheat switch Ensure proper connections 2 Check High Limit Overheat switch resistance If resistance is zero replace the switch 3 If the problem persists replace the main control Hard Lock 29 APS ...

Page 22: ...low the instructions on the cover of this manual and call a qualified service technician or the gas utility Press the Power button to clear the Error Code If Error happens again 1 Check the water heater cover Ensure it is secure 2 Check gas connections for leakage with a soapy solution Fix any leaks 3 Check condition of the burner assembly 4 If the problem persists replace the main control Hard Lo...

Page 23: ... again 1 Check the water heater cover Ensure it is secure Flame detection sensor can de tect an external light source 2 Check flame detection sensor Ensure connections are secure Normal operating settings are more than 2 5DC before ignition less than 2 5DC after ignition 3 If the problem persists replace the main control Soft Lock 73 DIP Switch is abnormal This Error Code will go away when the con...

Page 24: ...22 Error Codes 1 Flame Detection ...

Page 25: ...23 Error Codes 2 Gas Detection 3 Sensing air pressure ...

Page 26: ...24 Error Codes 4 I T DHW OP Sensor detects Error code contents E31 Inlet water NTC open or short E32 DHW NTC open or short E33 OP NTC open or short E35 Exhaust NTC open or short ...

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Page 28: ...arranty 6 year limited commercial warranty Self cleaning self descaling design For domestic water snow melting radiant floor Plates made of stainless steel with a 99 9 copper and brazed ensuring a high resistance to corrosion Self cleaning and self descaling Computerized sizing available from Triangle Tube Phase III Available in capacities from 25 000 BTU hr to 5 000 000 BTU hr PRESTIGE CONDENSING...