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To obtain service under this warranty, you must contact our
Technical Department by telephone at 844-400-8746 or by
email at mssupport@machspeed.com to obtain an RMA
number. Apollo Brands will only replace or repair a Product
that is sent to us with an authorized RMA number and the
original dated bill of sale, or a substitute proof of purchase
acceptable to Apollo Brands at Apollo Brands’ sole option in
accordance with applicable law. Purchaser will be responsible,
including paying the charges, for the shipping and insurance
of the Product to Apollo Brands at the address supplied by
our Technical Department. Apollo Brands will pay for return
shipping of the repaired or replacement Product, as applicable,
to the Purchaser’s residence.
Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or other
discrepancy related to the shipment of repaired or replacement
Product by Apollo Brands; Purchaser should report to our
Technical Department within a reasonable period of time after
receipt, but not more than two weeks after the items were
received from Apollo Brands. Any claims made more than two
weeks after receipt of such items by Purchaser will not be
honored by Apollo Brands.
2. For any shipping damage that occurs when Purchaser
is returning the Product to Apollo Brands pursuant to this
warranty, Purchaser must file a claim with Purchaser’s carrier
immediately. All items must be shipped by Purchaser with
insurance, so Purchaser must report damage to Customer’s
carrier for coverage.
