Troubleshooting
Storm-OM-001
63
28 February 2020
This document, including the information contained herein, is proprietary to Triotech Amusement Inc.
13.1.7
What should I do if I don't hear a sound while using the audio cable?
Make sure that the headset is on normal mode and not on standby, and that the SteamVR
app is running on your computer.
If it doesn't solve your problem, do the following:
Option
Description
Make sure that
SteamVR is
sending audio
to Vive
1.
From your computer, open the SteamVR app.
2.
Click
and then select Settings > Audio.
3.
On the Set playback device to drop-down list, choose HTC-
VIVE or select Speakers (USB-Audio Device).
Make sure that
Windows® is
sending
audio to Vive
1.
On your computer, right-click the Volume icon on the task
tray.
2.
Click Playback devices, and then select HTC-VIVE.
3.
Right click HTC-VIVE, and then select Set as default device.
You may also need to right-click on any detected audio device and
select Show disabled devices and Show disconnected devices.
Check the
volume of HTC-
VIVE audio
device and
current
program
On your computer, right-click the Volume icon on the task tray. Do
the following:
•
Find the volume slider for HTC-VIVE, and then set it to 50%.
•
Click Mixer. Find the current program, and then set the
volume to 50%.
